What are the responsibilities and job description for the Solair - Luxury Residential Front Desk – Bilingual Korean & English position at Action Property Management?
Are you an enthusiastic and personable individual with a knack for creating exceptional first impressions?
Action Property Management is seeking a dedicated Full-Time Front Desk Attendant to join our team at Solair Wilshire, a premier luxury residential high-rise in Koreatown, Los Angeles. In this role, you will play a key part in creating a warm and welcoming atmosphere for homeowners, guests, and vendors; while delivering five-star, concierge-level service. Given the diverse community at Solair, fluency in Korean and English is required to ensure seamless communication and exceptional resident support.
Schedule: Monday - Friday | 3:00 PM - 11:30 PM
Compensation: $22.00 - $24.00 per hour plus benefits
Why You’ll Love Working at the Action and Solair Team:
Birthday Holiday: Enjoy a special day off to celebrate your birthday.
10 Days’ Vacation: Take time to relax and recharge with generous vacation days.
Comprehensive Health Benefits Plan: Our comprehensive benefits package includes medical, dental, vision, 401(k) with company match, and life and disability support for qualifying team members.
Pet Insurance: Care for your furry friends with our pet insurance options.
Employee Discounts: Enjoy discounts on retail, travel, and entertainment through LifeMart.
What You’ll Do:
Provide a warm, professional, and welcoming presence at the front desk for residents, guests, and vendors.
Deliver concierge-style service by assisting with resident requests, offering local recommendations, and addressing inquiries with a high level of hospitality.
Maintain the front desk, lobby, and main common areas to ensure a clean and polished appearance.
Answer and direct phone calls and emails, providing prompt and courteous assistance.
Monitor building access, sign in and out guests and vendors, and enforce security protocols.
Review vendor insurance and process approvals.
Manage package deliveries, logging and distributing parcels efficiently.
Oversee amenity reservations and service elevator bookings for residents.
Record and report resident violations, such as pets off-leash or policy breaches.
Maintain daily activity logs and incident reports to keep detailed records of building operations.
Conduct occasional property walkthroughs to ensure all common areas are in excellent condition.
Who You Are (Skills & Experience):
Fluent in both Korean and English (required).
At least two years of customer service experience, preferably in hospitality, luxury retail, or fine dining.
Experience in Hospitality Management or Lodging/Hotel Hospitality is highly desired.
A polished and professional appearance and demeanor.
An upbeat and positive team player with a proactive customer service approach.
Strong judgment, problem-solving, and multitasking skills.
Ability to stay organized and thrive in a fast-paced environment.
Must be at least 18 years old and able to pass a pre-employment background check and drug screening.
High school diploma/GED or equivalent required.
Why You’ll Love Working at Action
At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.
Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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\nSalary : $22 - $24
