Service Advisor/Writer Customer Service-Communication-Organized Problem Solver

Start a career in the hottest industry going on now!

Have you ever considered a career in the RV industry? The RV industry is solid as a rock with year after year growth and also offers a wonderful quality of work life and dealing with awesome customers investing in their travel passions. Action RV is growing and is looking to find an individual that has a winning attitude that will fit in with our very talented and passionate team of high performance professionals.

ONLY apply to this job offer if you are truly interested in employment and working!

DO NOT respond to this job offer if your goal is to merely satisfy unemployment benefit job application requirements.

It is important for interested individuals to know that being a RV Service Advisor is a great career for ANYONE! The only limitations will be your desire to learn, natural skill sets and your ability to apply yourself. Being an RV Service Advisor is all about helping customers solve problems with their RV's through the skills and knowledge of our service professionals. A few of the cross over careers that are a natural fit are;

Restaurant servers, wait staff and bartenders

Airline customer service agents

Front line medical admission personnel

Insurance adjusters

Action RV's purpose: "RVing made easy because RV owners deserve to be happy campers!"

Does this sound like you?

• You love what you do, but do not fit in with the culture of your company.
• Want to be part of something bigger than just a paycheck.
• Want to be appreciated as a person and not treated as a tool in the corporate machine.
• You don't like to be micromanaged.
• Team spirited, goal oriented, driven with a strong work ethic and always keep your promises
• Would prefer to do work that you are proud of rather than do nothing and receive unemployment benefits
• Seek out challenges and like learning new things.
• Like being appreciated and would be proud to see your name in a 5 star Google review
• Love puzzles and games that challenge your strategic thinking, patience and tenacity
• Do more than what is expected, even impressing yourself
• Value yours and others time
• Prefer a weekend camping outdoors over a weekend at a hotel
• Possess a servant's heart
• Do the right thing even when nobody will notice

This is who we are:

• Purpose driven. We love our customers and our team members
• We have leaders, coaches and mentors, not managers
• Always "us" and "ours", never "me" or "mine"
• Meet challenges head on. Our team members take responsibility and have authority
• Teaching new skills and mentoring
• Excel at going above and beyond
• Add quality of life beyond the job
• Lifestyle happiness is what we sell, every detail matters
• RV owners can't enjoy the lifestyle if their RV is sitting in our shop. Every minute counts!
• Happy Campers is what we are all about

PLEASE visit our website WWW.ACTIONRV.COM to learn what Action RV is all about and what type of business we operate.

If you want to know how you will be treated as a team member, please read our customer Google reviews. How we treat our customers is exactly how YOU will be treated as a team member.

If your passion and purpose is in alignment with ours, you may be the just the person that we are looking for!
Action RV prides itself with delivering high quality work and never missing a deadline. If you want a place that will truly appreciate the best work that you produce, this is the place for you!

Action RV will be happy to train and coach anyone on the art of RV service advising as long as they possess;

The right attitude

Fundamental skill sets

Practical knowledge foundation for this position

What we provide you;

Opportunity;

· Unlimited supply of customers needing RV problems to be solved.

Resources;

· Training

· Modern facility

· Technical support

· Team mates that are mission aligned

· Supplies and equipment

· Financially stable organization

· Coaching

· Mentors

· Positive and winning culture

· Encouragement and moral support

· Servant leadership

· Safe environment

· Proven processes and systems for success

· Onboarding program

What we expect from you;

· Trainable

· Coachable

· Positive mindset

· Commitment to growth

· Caring mindset

· Ambition-drive

· Servant heart

· Financially responsible

· Comfortable with accountability

· Attention to detail

· Team mindset

· Perseverance, no quit mindset

· Willingness to leave comfort zone

· Time sensitivity

· Constant concise communication

· Active engagement

· Resiliency-grit-ability to grind

· Problem solving mindset

· Intolerant to mediocrity and complacency.

· Mental fitness

· All action, no drama behavior

· Healthy lifestyle

· Constant learner

· Intolerant of gossip

· Humility

· Self-awareness

· Reliability, show up when scheduled to work. Early is on time, on time is late.

If you possess some or all of the following skills, you may have what it takes to be a part of our high performance team;

JOB DESCRIPTION:

Title: Service Advisor

Reports To Service Manager

Summary;

The Service Advisor will be responsible for completing the administrative tasks required for the effective and efficient operations of the service department. This position performs such duties as scheduling service appointments, completing repair orders, and promoting the sale of parts and accessories through work orders. This position also assists the parts manager with parts sales, miscellaneous filing, and cashiering.

Job Duties:

1) Writes up customer's vehicle/equipment problems accurately and clearly on repair order, including vehicle identification number.

2) Promotes sale of parts and accessories to all customers: walk-in, telephone or internal technicians

3) Achieves maximum customer satisfaction with superior customer service at all times to current and potential customers;

4) Keeps abreast of all new products and updates, continually upgrades training

5) Procures all parts required by customers or technicians as requested

6) Registers all lost sales to aid in further development of inventory breadth

7) Prepares parts invoices and credit notes for all parts for all work orders

8) Operates a computer terminal to carry out day to day functions and requirements

9) Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.

10) Greets customers in a timely, friendly manner and obtains vehicle information.

11) Performs walk-arounds with customers to verify complaints and point out additional repairs that may be required, including bodywork. Specific effort to sell seasonal service specials as required.

12) Charges out sublets at correct markup to repair orders.

13) Refers to service history, inspects vehicle/equipment, and recommends additional needed service.

14) Coordinates with parts department to order needed parts.

15) Provides a complete and accurate written cost estimate for labor and parts.

16) Establishes "promised time." Checks with shop foreman, if necessary.

17) Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization, including notes on the repair order with date, time and who the authorization came from, before any additional repairs are performed.

18) Maintains strong working knowledge of warranty parameters for the major component suppliers and advises customers accordingly.

19) Explains completed work and all charges to customers.

20) Receives customer calls for field service work and schedules the field service techs accordingly in conjunction with the direction of the Service Manager

21) Performs time clock edit and posts sublets to repair orders on a daily basis. Performs warranty checks and determines appropriate application of any warranty service allowance to apply on each job.

22) Provides additional information and explains completed work and all charges to customers as required

23) Maintains high customer satisfaction standards.

24) Responsible for maintaining the customer data base on the mainframe or designated computer system (adds / changes / deletes).

25) Maintains correct coding and inputs for repair order processing. Completes a final check of repair orders for parts and sublet inclusion prior for final closing.

26) Acquires purchase orders for sublets and shop supplies as required.

27) Handles telephone inquiries regarding appointments and work in process

General:

1) Becomes familiar with and complies with the company’s Health & Safety Manual. Reports any unsafe practices to a manager.

2) Maintains a professional appearance and neat work areas

3) Other duties may be assigned

Education and/or Experience Required

1) High school diploma or general education degree (GED) required

2) Post-secondary diploma or trade certification preferred

3) Two to four years related experience and/or training; or equivalent combination of education and experience.

4) Proficient in Microsoft Office tools and the use of a calculator

5) Accurate data entry skills

6) Valid Driver’s License

Required Skills;

1) Strong organizational skills

2) Detail-oriented

3) Strong ability to listen to others' presentations and be able to interpret issues and pass on to others concisely

4) Ability to communicate effectively both verbally and in writing

5) Good knowledge and display of telephone etiquette.

6) Strong leadership skills

7) Dispute resolution skills

8) Excellent customer relations skills

9) Strong business ethics with a professional approach at all times

10) Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community

11) Accountability and dependability

12) Time management

13) Resourcefulness, problem solving capabilities autonomously

14) Insatiable curiosity

15) Understanding of basic mechanical principals

16) Ability to focus and block out distractions

Work Conditions

1) Prolonged sitting at a desk; computer work; telephone work; standing at counter; some walking; some lifting and bending.

2) Office/Parts/Service Counter/Shipping & Receiving area in a service and parts center.

We will train you to be a top notch RV Service Advisor if you have the ability to learn and are ambitious. Action RV encourages anyone that has exceptional customer service, task switching, ability to focus and attention to detail skills to apply.

Action RV is an Equal Opportunity Employer/Drug Free Workplace.
To learn more about Action RV and the type of work that you may be doing if hired, visit: www.actionrv.com

Mail USPS or deliver your resume in person to:
Action RV
1100 Bosque Farms Blvd.
Bosque Farms, NM 87068
Fax your resume to 505-869-2767
Action RV is a runner up finalist in The New Mexico Business Ethics Award's and is ranked in the top 5% nationally for independent RV service shop performance.

Job Types: Full-time, Part-time, Internship

Pay: $16.00 - $30.00 per hour

Expected hours: 35.00 – 45.00 per week

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance
• Relocation assistance
• Tuition reimbursement

Shift:

• 8 hour shift
• Day shift

Work Days:

• Monday to Friday
• Rotating weekends

Work Location: In person

Salary : $16 - $30