What are the responsibilities and job description for the Customer Service Representative (Includes Inside Sales) position at Action Specialties, LLC?
SUMMARY
Primarily responsible for customer support activities with a focus on responding to customer inquiries, processing customer proposals and orders, and providing support to the sales team.
JOB RESPONSIBILITIES
1. Support sales team in responding to customer inquiries.
2. Obtain customer information as required, including credit applications, customer contact data, and billing & payment information.
3. Provide customers with information about products and services.
4. Provide customers with quotes for requested products in alignment with internal price floors and mark-ups.
5. Process sales orders and returns accurately and timely.
6. Submit requests to update, add, or change web store product offerings and pricing.
7. Work with vendors as required to coordinate orders, confirm availability, and ensure timely delivery.
8. Keep records of customer interactions, transactions, comments, and complaints.
9. Acknowledge and resolve customer complaints.
10. Work with team to monitor order status and keep customers and sales informed.
11. Learn to use ASI tools and systems as required to assist customers.
12. Perform other duties to support business activities including performing receptionist duties, assisting with order packing, and working in the company retail store.
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as needed to meet the ongoing needs of the organization.
Qualifications and Education Requirements
High school education
Preferred Skills
Strong customer service skills
Outgoing personality
Sales experience
Ability to multi-task
Ability to update and maintain systems
Team player
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Ability to Commute:
- New Iberia, LA 70560 (Preferred)
Ability to Relocate:
- New Iberia, LA 70560: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $17