What are the responsibilities and job description for the Technical Customer Success Manager position at Action Technology?
Our client is redefining how businesses use Generative AI (GenAI) to achieve their goals. Our innovative AI product streamlines and enhances the bid response process, empowering companies to craft compelling proposals and win in competitive markets. By combining advanced GenAI technology with proven methodologies tailored to address real-world challenges, we deliver practical solutions that make an impact today while setting the stage for transformative success tomorrow.
About the Role
We are seeking a Customer Success Manager to build and manage lasting relationships with our SaaS clients. In this role, you will be responsible for ensuring client satisfaction, driving product adoption, and identifying opportunities for upsell and renewal.
Key Responsibilities
- Serve as the primary point of contact for accounts, ensuring successful onboarding and engagement.
- Drive product adoption and deliver training tailored to client-specific goals.
- Identify upsell opportunities and collaborate with sales to expand account value.
- Establish and maintain a regular cadence of communication with clients to address their needs.
- Monitor customer satisfaction and act as an advocate for clients within the organization.
- Provide feedback to the product team to drive continuous improvement based on client input.
Required Qualifications :
Preferred Qualifications :
