What are the responsibilities and job description for the Sales and Relationship Manager position at Action Unlimited Resources Inc?

Job Description

Description : Company Profile

This is a great opportunity to become a valued and dynamic contributor to an established company and a growing team. Action Unlimited Resources is a Delaware based, family-owned janitorial and equipment distributor for over 40 years who believes our team members are our greatest resource, as recognized by Great Place to Work for five years in a row. Our passion is for exceptional customer service. We don’t just sell products; we solve problems and create solutions to meet the needs of our customers.

Core Values :

Customer First : Our first responsibility is our customers. We go the extra mile to deliver 100% SatisfACTION!

GRIT : We are determined to MAKE IT HAPPEN when others give up, to push through difficult challenges and overcome obstacles to find a solution. We have the persistence to keep going and we do not quit.

Team : We combine our individual strengths to collaborate and work together to achieve more.

Own it : We take responsibility and accept ownership for our words, actions, and our results.

Overview : Join our dynamic team as a Sales and Relationship Manager , where you'll play a pivotal role in driving business growth and fostering long-term customer relationships. This exciting position involves retaining and growing existing accounts while also reconnecting with former customers to reignite their interest and expand our business. You'll be the key liaison between our valued customers and our innovative internal teams, ensuring satisfaction! If you're someone who is excited to meet goals, loves a challenge, and is a quick learner, this in-person role at our office is perfect for you!

Key Responsibilities :

Customer Relationship Management :

Develop and nurture long-term relationships with a portfolio of customers as their primary point of contact.
Proactively communicate with customers to understand their needs and expectations.

Account Growth :

Identify opportunities for account growth and work towards expanding the services provided to customers.

Call previously engaged customers to re-engage them and grow the business.

Track and report on key metrics to measure account growth and performance.

Liaison and Coordination :

Serve as the primary liaison between customers and Action’s cross-functional internal teams (such as product development, customer service, and operations).

Maintain accurate and up-to-date records of customer interactions, project progress, and account activities in the CRM.

Feedback and Improvement :

Gather and analyze customer feedback to identify areas for improvement in services and processes.

Work with internal teams to implement improvements and enhance customer experience.

Stay informed about industry trends and best practices to continuously improve account management strategies.

Working Conditions :

This is an in-person position requiring Monday-Friday office attendance.

This position reports directly to the Sales Manager

Benefits

We offer a competitive benefits package to all Full-Time employees including but not limited to : Health, Vision, Dental, Life Insurance, Disability Insurance and PTO.

Requirements : Qualifications :

Excellent phone and email communication skills.

Experience and success in upselling and cross selling via outbound communication

Ability to manage multiple projects and tasks simultaneously.

Excellent problem-solving and negotiation skills.

Proficiency in using CRM software and other relevant tools.

Ability to work effectively with cross-functional teams and manage internal and external relationships.

A team player willing to assist other team members as needed.

Apply for this job

Receive alerts for other Sales and Relationship Manager job openings

Sales and Relationship Manager

What are the responsibilities and job description for the Sales and Relationship Manager position at Action Unlimited Resources Inc?

What is the career path for a Sales and Relationship Manager?

Not the job you're looking for? Here are some other Sales and Relationship Manager jobs in the Castle, DE area that may be a better fit.

We don't have any other Sales and Relationship Manager jobs in the Castle, DE area right now.

AI Assistant is available now!