What are the responsibilities and job description for the Operations Manager position at Action Usa?
JOB SUMMARY :
As an Operations Leader for Action Resources you are the pulse of the terminal responsible for growth and development of a profitable transportation operation. Coordinate and manage day to day operations to drive profitability and growth. with other terminals and drivers to meet the needs of the company with primary focus on their assigned market.
Driver retention and development
Safety focus every day in the areas of terminal and on the road
Creating and maintaining a great culture success and team development
Asset Management
Build trust and relationship with existing and new customers
The Operations Leader will be the driving force for the terminal in meeting and exceeding their terminal Key Performance Indicators (KPIs) for Operations, Retention, Safety & Compliance, Customer Service, Financials and annual goals and objectives.
DUTIES AND RESPONSIBILITIES :
Focused on key areas of Operations : Safety, Service, Revenue, Assets and Costs
Implement and support all company continuous improvement and safety efforts.
Serves as the liaison for company drivers, owner operators and terminal associates
Interact with both internal and external customers in a cooperative and professional manner to meet their need. Require the same level of cooperation from the driver force; ensure superior customer service
Be an effective change leader, as it relates to processes, structure and business modeling t.
Driver advocate, involved with retaining, recruiting and hiring of drivers; treating drivers fairly, respectfully and honestly.
Coordinate daily terminal activities : supporting terminal specific operating objectives.
Effectively handle escalation and time critical issues, perform transactions in a timely and accurate manner.
Collaborate and support the sales team in managing existing, targeting and supporting new business opportunities
Develop and mentor staff through performance evaluation and effective coaching
Promotes and develops safe work behaviors through effective communication, implementation and follow-up of the company safety programs and objectives
Identify process breakdowns and develop improvement plans with partners to resolve.
Responsible for fostering a positive culture
Assist in effectively onboarding drivers and associates to terminal processes
Initial point of contact for personnel problems and troubleshooting.
Monitor equipment for proper efficiency level
Abide by and provide feedback for continuous improvement of all EHSS policies, procedures, and safe work practices.
Duties and responsibilities as assigned by Regional Terminal Manager
BUSINESS & LEADERSHIP COMPETENCIES
Teambuilding skills and the ability to drive change.
Strong analytical and problem solving skills.
Strong business and financial acumen with particular understanding of financial indicators and success measures.
Strong supervision, planning, coordination, negotiations, and employee relations skills.
Excellent customer facing and service skills
Excellent communication skills (oral, written and presentation)
Excellent organizational and time management skills
Excellent development and coaching ability
EXPERIENCE AND SKILL REQUIREMENTS :
Bachelor's degree or equivalent combination of education and experience in the transportation industry
3-5years experience in the transportation field preferred.
0-2 years of fleet management / leadership of drivers preferred
Previous experience leading teams and managing remote locations preferred.
Previous tank trailer and hazardous waste transportation experience preferred
Familiar with Transportation Management Software (ie : TMW, McLeod)
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