What are the responsibilities and job description for the Technical Support Team Lead position at Action1?
Responsibilities
^ Leading and mentoring the Technical Support Team, performing scheduled staff reviews, communicating and adhering to new procedures, policies and goals
^ Auditing customer accounts to ensure accuracy of information
^ Monitoring queues and assistingwith daily goals and conducting quality control to reduce errors to improve procedures
^ Establishing, recommending and implementing policies to ensure quality, timely and efficient design of customer oriented services
^ Working effectively with other teams implementing strategies to increase profitability, productivity and overall client experience
^ Handling reported issues from customers
Candidate Requirements
^ Bachelor Degree or College Diploma in a relevant field preferred
^ Previousexperience in a leadership or management role, preferably in the IT sector
^ Excellent communication skills with a strong customer focus
^ High organization skills
Salary : $50,000 - $78,000
