What are the responsibilities and job description for the Data Center Operations Manager | Req#3728 position at ActioNet, Inc.?
Data Center Operations Manager | Req#3728
ActioNet has an immediate opportunity for a Data Center Operations Manager requiring a Public Trust -Level 5 Investigation, located in Memphis, TN. ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA that works with the Federal Government and Department of Defense.
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Provide comprehensive Data Center Operations 24 / 7 support, ensuring optimal IT system performance, business continuity, and disaster recovery planning. This role involves technical problem-solving, incident management, and collaboration with higher-tier support and external vendors.
Key Responsibilities :
- Respond to IT support requests via web submissions, emails, and phone.
- Troubleshoot hardware / software issues and escalate as needed.
- Log all incidents in ServiceNow and provide resolution to common IT problems.
- Support asset tracking, data center consolidation, and disaster recovery efforts.
- Participate in daily standup briefings and provide updates for status reports.
- Monitor, report, and remediate system issues using tools like SolarWinds and SCOM.
Requirements :
Preferred Qualifications :
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider. With 25 years of stellar past performance, ActioNet is the premier Trusted Innogrator!
Why ActioNet?
ActioNet is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.
What's in It For You?
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?
ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program :
ActioNet Core Value #1 - Instill Integrity In Everything We Do
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