What are the responsibilities and job description for the NOSC Manager position at ActioNet?
ActioNet is looking for a Network Operations and Security Center (NOSC) Manager with an active Top Secret Clearance for our Metro Washington, DC, area location. Hybrid work available. ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA, that works with the Federal Government.
In this role, you will ensure cohesiveness between all Tiers and manage the day-to-day operations of services, including incident, service requests, coordination with SOC, and end-user support. The right candidate will work well with a team, always exhibit excellent customer service skills, and be self-motivated, seeking ways to improve the environment.
Responsibilities
- Demonstrate expert-level knowledge of industry-accepted standards and best practices related to Project Management, SDLC, and HDI.
- Guide, direct, and develop an ITSM/ITIL maturity plan throughout the contract's lifecycle.
- Responsible for the overall synergies, coordination, and collaborations of all tiers
- Identify areas of improvement and develop and deploy ITSM/ITIL improvements.
- Facilitate key customer meetings to understand project statuses, risks, issues, and resource requirements.
- Be the main POC of operational escalations, determine root causes, and develop corrective action plans ensuring they are worked to completion.
- Ensure communication expectations are met across the program at the customer and staff levels.
- Ability to work proactively and independently while handling multiple assignments.
- Plan, initiate and manage information technology (IT) projects. Lead and guide the work of technical staff. Serve as liaison between business and technical aspects of projects.
Qualifications (required)
- Eight(8) years managing and leading successful and consecutive commensurate experience managing a 24/7/365 network operations center (NOC)
- Significant experience supporting Federal agencies (e.g., Department of Homeland Security, United States Secret Service)
- Project Management Institute (PMI) Project Management Professional certification
- ITIL 3 or 4 certification
- Strong technical background in the areas of IT infrastructure, network engineering, systems administration, call center, systems security, and software applications
- Works well within a team and understands the importance of quality customer service.
Preferred Qualifications
- Bachelor’s Degree in Computer Science / Information Systems or related field.
- Experience supporting Service Desk, Network Operations and Security Centers
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25 years of stellar past performance, ActioNet is the premier Trusted Innogrator!
Core Capabilities:
- Advanced and Managed IT Services
- Agile Software Development
- DevSecOps
- Cybersecurity
- Health IT
- C4ISR & SIGINT
- Data Center Engineering & Operations
- Engineering & Installation
Why ActioNet?
At ActioNet, our Passion for Quality is at the heart of everything we do:
- Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
- Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
- Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.
ActioNet is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.
What's in It For You?
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?
ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program:
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life and AD&D Insurance
- 401(k) Savings Plan
- Education and Professional Training
- Flexible Spending Accounts (FSA)
- Employee Referral and Merit Recognition Programs
- Employee Assistance and Identity Theft Protection
- Paid Holidays: 11 per year
- Paid Time Off (PTO)
- Disability Insurance
ActioNet is an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
