What are the responsibilities and job description for the Program Manager position at ActionLink?
LocationUS - NATIONAL
Drive your career forward and join us as our next Program Manager!
ActionLink is hiring aProgram Managerto oversee the execution of the Power Sports program, driving strategic execution of the $20M annual Walmart revenue commitment while ensuring excellence in retail sales, at-home services, and technical support. This role leads a comprehensive team of Market Managers, Power Sports Advocates, and other field personnel to deliver exceptional customer experience across all channels. The position requires strategic vision combined with tactical oversight to achieve contractual obligations and growth targets.
What we offer:
Drive your career forward and join us as our next Program Manager!
ActionLink is hiring aProgram Managerto oversee the execution of the Power Sports program, driving strategic execution of the $20M annual Walmart revenue commitment while ensuring excellence in retail sales, at-home services, and technical support. This role leads a comprehensive team of Market Managers, Power Sports Advocates, and other field personnel to deliver exceptional customer experience across all channels. The position requires strategic vision combined with tactical oversight to achieve contractual obligations and growth targets.
What we offer:
- $65,000-$70,000 base annual salary plus quarterly bonus opportunities based on performance metrics
- Diverse mixture of remote work and field travel
- Benefits - medical, dental, vision, prescription, and life insurance
- Paid time off and Paid Holidays because everyone needs to recharge!
- Plan for your future: 401(k) option with employer match
- Program Leadership
- Drive achievement of $20M annual Walmart revenue commitment
- Develop and execute strategic growth initiatives across all territories
- Manage program P&L, including revenue, expenses, and profitability targets
- Ensure contractual compliance across all service offerings
- Team Development
- Lead and mentor District Managers and their respective teams
- Establish performance metrics and accountability standards
- Drive training and development initiatives
- Optimize territory coverage and resource allocation
- Operational Excellence
- Oversee execution of retail and at-home service programs
- Monitor and improve customer satisfaction metrics across all channels
- Ensure compliance with assembly, warranty, and service protocols
- Maintain equipment standards and inventory management
- Strategic Planning
- Partner with executive leadership on program expansion
- Develop and present quarterly business reviews
- Manage senior-level client relationships
- Identify and execute continuous improvement initiatives
- Bachelor's degree required; MBA or equivalent experience preferred
- 7 years management experience in retail operations, sales leadership, or program management
- Proven success managing P&L responsibilities exceeding $20M annually
- Deep understanding of power sports industry and technical product requirements
- Strong analytical and financial modeling capabilities
- Excellence in team development and multi-site operations management
- Valid driver's license and ability to travel up to 20% of time
- 50% strategic planning and program management 30% field leadership and client engagement 20% team development and operations
- Travel required (20% of working time)
- Ability to demonstrate product knowledge when needed
- Proficient with enterprise reporting systems
- Must be able to lift 75 lbs during field visits
- Must be proficient with mobile devices and reporting tools
Salary : $65,000 - $70,000
