What are the responsibilities and job description for the Game Facilitator (Store Associate) position at Activate Games?
#Enter the Game – Activate, coming soon to Baltimore (White Marsh)
Activate is a technology company building interactive gaming facilities across US, Canada, and beyond into the global market. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. We are looking to expand our store operations team with an addition of Game Facilitator at our brand new store in Baltimore. To learn more about us, click here and follow us on Instagram and Facebook @activategames.
The key aspects of this position involve facilitation of the games, assisting customers at check-in, and ongoing upkeep of games and the facility. This job is dependent on an individual’s ability to thrive in a fast-paced work environment and confidence in social situations. We are hiring for Full-Time and Part-Time positions at our brand new store in Baltimore (White Marsh) on 8125 Honeygo Blvd.
The Duties And Responsibilities
Game Facilitation
Activate is an equal-opportunity employer. All qualified applicants will be considered for employment. Activate is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com, which is an email monitored for this purpose.
We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
Activate is a technology company building interactive gaming facilities across US, Canada, and beyond into the global market. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. We are looking to expand our store operations team with an addition of Game Facilitator at our brand new store in Baltimore. To learn more about us, click here and follow us on Instagram and Facebook @activategames.
The key aspects of this position involve facilitation of the games, assisting customers at check-in, and ongoing upkeep of games and the facility. This job is dependent on an individual’s ability to thrive in a fast-paced work environment and confidence in social situations. We are hiring for Full-Time and Part-Time positions at our brand new store in Baltimore (White Marsh) on 8125 Honeygo Blvd.
The Duties And Responsibilities
Game Facilitation
- Be professional in thought, language, and action
- Exemplify excellence in facilitation, giving customers a great experience
- Brief new groups thoroughly but concisely prior to the start of their experience
- Observe customers in the gaming area and provide an explanation, if necessary
- Participating with customers in games if needed to ensure customers have an excellent experience
- Monitor and be attentive to game play, giving timely aid as necessary
- Handling any malfunctions with support of the Team Leads
- Maintain a clean and comfortable work environment
- Warmly greet customers when entering or leaving establishment
- Verify appointment times and explain the check-in process
- Handle cash, debit, credit, or gift card transactions with customers
- Issue receipts, and wristbands
- Answer customer inquiries and involve a Team Lead if the answer is not sufficient
- Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc.
- Painting around the main facility, as needed
- Aiding Team Lead in checking inventory of merchandise
- Resetting and disinfecting wristbands
- Cleaning and disinfecting available lockers and lounge
- Notifying Team Leads immediately of game failures or malfunctions
- Touching up equipment; gluing props, and other unskilled tasks
- 1 year of customer service experience is considered an asset
- Must be flexible and available to work evenings, weekends, and holidays
- Strong communication skills, multi-tasking, and time management skills
- Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people
- Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am (leaders will work within given availability)
- Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store task
- Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store
- While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time
- Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours
- Competitive wage
- Benefits package (Full-Time: Medical, Dental, and Basic Life)
- Paid time off (Full-Time)
- Opportunities for advancement
- Casual dress
- Fun and dynamic work environment
- On-site parking
Activate is an equal-opportunity employer. All qualified applicants will be considered for employment. Activate is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com, which is an email monitored for this purpose.
We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
