What are the responsibilities and job description for the Game Facilitator (Store Associate) position at Activate?
#Enter the Game
Activate is a technology company building interactive gaming facilities across US, Canada, and into global markets. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. To learn more about us, click here and follow us on Instagram and Facebook @activategames.
The key aspects of this position involve facilitation of the games, assisting customers at check-in, and ongoing upkeep of games and the facility. This job is dependent on an individual’s ability to thrive in a fast-paced work environment and confidence in social situations. This is a part-time position at our Mall of America store located at 312 E Broadway.
The Duties and Responsibilities:
Game Facilitation
Be professional in thought, language, and action
Exemplify excellence in facilitation, giving customers a great experience
Brief new groups thoroughly but concisely prior to the start of their experience
Observe customers in the gaming area and provide an explanation, if necessary
Participating with customers in games if needed to ensure customers have an excellent experience
Monitor and be attentive to game play, giving timely aid as necessary
Handling any malfunctions with support of the Team Leads
Maintain a clean and comfortable work environment
Check-In Facilitation
Warmly greet customers when entering or leaving establishment
Verify appointment times and explain the check-in process
Handle cash, debit, credit, or gift card transactions with customers
Issue receipts, and wristbands
Answer customer inquiries and involve a Team Lead if the answer is not sufficient
Maintenance and Inventory
Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc.
Painting around the main facility, as needed
Aiding Team Lead in checking inventory of merchandise
Resetting and disinfecting wristbands
Cleaning and disinfecting available lockers and lounge
Notifying Team Leads immediately of game failures or malfunctions
Touching up equipment; gluing props, and other unskilled tasks
The Qualifications:
1 year of customer service experience is considered an asset
Must be flexible and available to work evenings, weekends, and holidays
Strong communication skills, multi-tasking, and time management skills
Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people
Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am (leaders will work within given availability)
Working Environment:
Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store task
Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store
While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time
Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours
The Perks:
Competitive wage
Opportunities for advancement
Casual dress
Fun and dynamic work environment
On-site parking
Successful completion of a criminal record check is a condition of employment for this position.
Activate is an equal-opportunity employer. All qualified applicants will be considered for employment. Activate is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com, which is an email monitored for this purpose.
We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
Activate is a technology company building interactive gaming facilities across US, Canada, and into global markets. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. To learn more about us, click here and follow us on Instagram and Facebook @activategames.
The key aspects of this position involve facilitation of the games, assisting customers at check-in, and ongoing upkeep of games and the facility. This job is dependent on an individual’s ability to thrive in a fast-paced work environment and confidence in social situations. This is a part-time position at our Mall of America store located at 312 E Broadway.
The Duties and Responsibilities:
Game Facilitation
Be professional in thought, language, and action
Exemplify excellence in facilitation, giving customers a great experience
Brief new groups thoroughly but concisely prior to the start of their experience
Observe customers in the gaming area and provide an explanation, if necessary
Participating with customers in games if needed to ensure customers have an excellent experience
Monitor and be attentive to game play, giving timely aid as necessary
Handling any malfunctions with support of the Team Leads
Maintain a clean and comfortable work environment
Check-In Facilitation
Warmly greet customers when entering or leaving establishment
Verify appointment times and explain the check-in process
Handle cash, debit, credit, or gift card transactions with customers
Issue receipts, and wristbands
Answer customer inquiries and involve a Team Lead if the answer is not sufficient
Maintenance and Inventory
Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc.
Painting around the main facility, as needed
Aiding Team Lead in checking inventory of merchandise
Resetting and disinfecting wristbands
Cleaning and disinfecting available lockers and lounge
Notifying Team Leads immediately of game failures or malfunctions
Touching up equipment; gluing props, and other unskilled tasks
The Qualifications:
1 year of customer service experience is considered an asset
Must be flexible and available to work evenings, weekends, and holidays
Strong communication skills, multi-tasking, and time management skills
Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people
Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am (leaders will work within given availability)
Working Environment:
Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store task
Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store
While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time
Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours
The Perks:
Competitive wage
Opportunities for advancement
Casual dress
Fun and dynamic work environment
On-site parking
Successful completion of a criminal record check is a condition of employment for this position.
Activate is an equal-opportunity employer. All qualified applicants will be considered for employment. Activate is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com, which is an email monitored for this purpose.
We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
