Innovation and Systems Director

As an Innovation and Systems Director, you will enhance our technology infrastructure by spearheading software implementations, optimizing digital workflows, and providing end-user support. This role will focus on improving operational efficiency through system automation, database management, communicate with outside vendors, and troubleshoot technical issues.

30 hours per week

Key Responsibilities:

• Software Implementation & Optimization: Lead the research, selection, and implementation of new software solutions to enhance organizational workflows and efficiency.
• Database Management: Develop and maintain Airtable and other database-driven solutions to support internal tracking, reporting, and process automation.
• Process Automation: Identify opportunities to streamline workflows by integrating software solutions, automating manual tasks, and improving data accessibility.
• End-User Support: Provide technical support to staff, troubleshooting software, cloud-based applications, and network connectivity issues.
• System Administration: Manage user accounts, permissions, and access within platforms such as Microsoft 365, Google Workspace, and other organizational tools.
• Cybersecurity & Data Integrity: Support security best practices, educate staff on cybersecurity awareness, and ensure compliance with internal IT policies.
• Collaboration & Training: Work closely with teams to assess technology needs, train staff on new systems, and develop user-friendly documentation for IT processes.
• Vendor Coordination: Collaborate with external IT vendors and service providers to troubleshoot advanced technical issues and implement software solutions.

Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 2 years of experience in IT support, system administration, or software implementation.
• Proficiency in Airtable, Microsoft 365, Google Workspace, and cloud-based applications.
• Strong troubleshooting skills in software configurations, system integrations, and data management.
• Experience with automation tools such as Zapier, Power Automate, or similar.
• Understanding of cybersecurity principles and best practices.
• Excellent communication skills, with the ability to train and support non-technical users.
• Strong problem-solving ability, attention to detail, and ability to work both independently and collaboratively.

Preferred Qualifications:

• Experience leading technology initiatives or software rollouts in a nonprofit or service-oriented environment.
• Familiarity with IT ticketing systems and process documentation.
• Knowledge of APIs and system integrations.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $65,000