What are the responsibilities and job description for the Front Desk Coordinator position at Active Health & Wellness?
Front Desk Coordinator – Active Health & Wellness Center
South Bend, IN | Full-Time
Are you sharp, energetic, and thrive in a fast-paced environment? Active Health & Wellness Center is looking for a Front Desk Coordinator who brings more than just a friendly smile. This role is for someone who’s detail-oriented, quick-thinking, and adaptable—because at our clinic, the front desk is the heartbeat of patient care.
What You’ll Do:
✅ Be the face of the clinic—greet and assist patients with warmth and professionalism
✅ Manage patient charts and ensure accurate documentation
✅ Escort new patients to their exams and guide them through their first visit
✅ Handle emails, scheduling, and Microsoft Office tasks with efficiency
✅ Communicate with patients using our texting software—because most people text, not call
✅ Keep up with our fast-paced environment while multitasking like a pro
✅ Problem-solve on the fly—because every day brings something new
What We’re Looking For:
- A sharp mind – This isn’t just a receptionist job. You need to think critically, stay organized, and adapt quickly
- Strong multitasking skills – You’ll be juggling multiple responsibilities, and dropping the ball isn’t an option
- A positive, can-do attitude – Our patients deserve a welcoming, energetic atmosphere
- Excellent communication – Whether in person, over the phone, via email, or through texting, you must be clear, professional, and proactive
- Tech-savviness – Experience with Microsoft Office, scheduling software, email management, and texting platforms is required
Who Should NOT Apply:
- If you don’t like fast-paced environments
- If you struggle with problem-solving or thinking on your feet
- If you’re looking for a job where you just sit, answer phones, and smile—this isn’t it
This role requires someone who is smart, adaptable, and ready to take ownership of their responsibilities. If that sounds like you, we want to meet you!
Job Type: Full-time
Pay: From $14.50 per hour
Expected hours: 35 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Schedule:
- Monday to Friday
- Weekends as needed
Application Question(s):
- Can you describe a time when you had to take initiative on a project or task with minimal guidance? How did you stay motivated and ensure the work was completed successfully?
- Tell me about a complex problem you've had to solve. What was your thought process, and how did you approach finding a solution?
Ability to Commute:
- South Bend, IN 46615 (Required)
Ability to Relocate:
- South Bend, IN 46615: Relocate before starting work (Required)
Work Location: In person
Salary : $15
