What are the responsibilities and job description for the Member Services Representative position at Active Life Fitness?
Job Summary
Do you love working in a supportive, people-first environment where you can make a real impact? Active Life Fitness, a premier personal training gym for adults over 40, seeks a Member Services Representative to join our team!
This part-time position (12-20 hours per week) is ideal for someone who is detail-oriented, organized and enjoys engaging with people. If you thrive in a friendly, fitness-focused environment and want to be part of a growing business that helps people feel younger and age better, we’d love to hear from you!
Responsibilities
- Track member attendance and engagement
- Guide new members through the onboarding process
- Manage all member communication (phone calls, emails, and text messaging)
- Handle billing and scheduling to ensure a smooth client experience
- Recognize and celebrate member milestones and achievements
- Create and manage social media content to highlight our community and culture
- Design marketing materials and gym promotions using Canva or other graphic design apps
- Manage retail products and place orders for gym merchandise and swag
- Provide administrative support to the training staff
- Gather member testimonials and Google reviews
- Attend events to promote ALF, like networking events and street fairs
Skills
- Excellent customer service skills with the ability to communicate effectively with diverse individuals.
- Experience in retail sales or grocery store environments is preferred.
- Strong cash handling skills with attention to detail in transactions.
- Knowledge of retail math to assist with inventory management and sales reporting.
- Ability to upsell products while maintaining a focus on customer satisfaction.
- Bilingual abilities are a plus, enhancing communication with a broader range of members.
- Supervisory experience is advantageous for guiding team dynamics.
What We’re Looking For:
- A positive, outgoing personality with excellent communication skills
- Strong attention to detail and the ability to multitask
- Experience with customer service, administrative tasks, and social media
- A passion for health, fitness, and helping others succeed
- Proficiency in:
*Google Docs and Google Sheets
*Canva or similar graphic design applications
*Basic computer skills (email, spreadsheets, scheduling tools)
Why Join Us?
- A welcoming, supportive environment—no big-box gym vibes here!
- The opportunity to be part of a close-knit team that makes a difference
- A team culture of gratitude, helping, professionalism, learning, and fun!
Join us as a Member Services Representative where your contributions will make a difference in our members' experiences!
Job Type: Part-time
Pay: $18.00 - $22.00 per hour
Expected hours: 12 – 20 per week
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $18 - $22
