Breast Care and Compression Fitter/Patient Care Associate

Position Overview: Active Medical is seeking a compassionate and highly motivated Breast Care/Compression Fitter and Patient Care Associate to join our team and work directly with patients. The ideal candidate will possess excellent communication skills, the ability to multitask effectively, and a willingness to learn how to apply medical products to a variety of patients including Breast Care for post-mastectomy patients, compression garments and orthotics products. This role requires a team-oriented individual who is dedicated to delivering an outstanding customer experience with each patient. Whether it is fitting a brace, giving directions to the store, contacting a physician’s office for chart notes or setting appointments for potential patients, we strive to make everyone’s experience as smooth and professional as possible.

Company Overview: Active Medical/BioSkin is a growing, reputable Durable Medical Equipment (DME) company located in Southern Oregon. We specialize in providing high-quality, orthopedic bracing and sports medicine products, lymphedema and compression products, and post-mastectomy and maternity products. Our mission is to improve the lives of our patients by delivering exceptional healthcare solutions with compassion and professionalism.

Key Responsibilities:

• Interact face to face with our patients.
• Provide a compassionate and caring environment for patients
• Fit patients with post mastectomy bras & forms
• Fit and measure patients for compression garments
• Assist patients by phone and in person to ensure their medical needs are met with care and efficiency.
• Schedule appointments for new and existing patients, demonstrating flexibility and adaptability.
• Liaise with clinics and physician's offices to obtain necessary medical documentation.
• Resolve problems or disputes in a professional and empathetic manner.
• Collaborate with team members to ensure patient needs are met and exceeded.
• Maintain detailed and accurate records of client interactions according to company protocols.
• Exhibit professionalism at all times in both appearance and demeanor.
• Willingness to learn new skills (be tested and certified) through online courses, outside resources and hands on experience.
• And other duties as assigned

Qualifications:

• Breast Care, Compression Fitting, Orthopedic Bracing, or a related field experience preferred.
• Exceptional communication skills, both verbal and written.
• Ability to adapt to multitasking in a fast-paced environment.
• Willingness to quickly learn how to apply medical products to a diverse range of patients.
• Strong team player with a commitment to delivering exceptional customer experiences.
• Excellent organizational and time management abilities.

· Knowledge of customer service programs and databases, or the ability to learn new software quickly

• Code of Conduct: As part of our core principles, all performance decisions must be good for the shareholders, good for the customers, and good for the employees. Each of our team members must continuously demonstrate a high level of interest, performance excellence, integrity, accountability, understanding, and personal responsibility. Conduct must always be professional and respectful of others.

Join Our Team: If you are a compassionate individual with excellent communication skills and a desire to make a positive impact in people’s lives, we invite you to apply for the Breast Care Fitter/ Patient Care Associate position at Active Medical. Please submit your resume and cover letter outlining your relevant experience and qualifications. We look forward to welcoming you to our team!

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical Setting:

• Medical office

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Medford, OR 97501 (Required)

Work Location: In person

Salary : $20 - $22