Technical Account Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. The Technical Account Manager plays a critical role in the company. The Technical Account Manager (TAM) is a member of the team responsible for the client relationship after the contract is awarded. The TAM is responsible for account management including (but not limited to) advancing and managing the client relationship, monitoring and measuring client satisfaction, answer inquiries, and complete technical troubleshooting. Complete ownership of client technical issues, involving other teams as needed is a critical part of the TAM role. With a combination of technical and personal skills, Active’s Technical Account Managers are well equipped to understand and meet client’s needs. Responsibilities: Closely consult with clients during and after implementation to meet their specific needs and optimize their operations Technical skills and software knowledge will be needed to perform job duties properly. They include, but are not limited to: Microsoft Word, Microsoft Excel, Microsoft Outlook, customer console, Oracle, Salesforce, JIRA and SQL – Proficiency in each is not required, but must be able to learn quickly Work closely with Project and Client Service Managers, Support Specialists, and Development team to satisfy client requests Managing sensitive production issues/defects through to resolution Provide feedback on issues relating to the products and services Handle incoming calls and email support requests and provide timely and ongoing communication to client Manage system configuration for on-sales/releases & lotteries. Troubleshoot technical problems, provide updates and communicate resolution to all stakeholders. Establish processes and procedures for management of Client concerns and issues Participate in ongoing client meetings (both on-site and remote) Skills and Requirements: Experience and demonstrated ability to prioritize and multitask in a deadline driven high pressure environment Ability to develop professional relationships and provide support via phone and email based communication in a professional, polite and articulate manner Technical Orientation and the ability to quickly learn modern technology Proficient in Microsoft Office (Word, Excel, Outlook) Good problem-solving skills with the ability to think creatively Must be team oriented with the ability to work independently Project/group management Proficient communicator, can address both broad issues/concepts and when needed ascertain the most minute details and speak/write/present to a range of audiences Good understanding of software development life cycle and change management methodologies Ambitious & Self-motivated Strong attention to detail Ability to write custom SQL is an asset This position is eligible to be considered for remote hiring anywhere in the USA. #LI-Remote ACTIVE Network Perks & Benefits: Competitive compensation benefits, including health, vision, dental, pet insurance and 401k with matching. ACTIVEx, our award-winning employee participation program, will help you grow personally and professionally. Hookups and discounts for races, events, tickets, activity gear, bike purchase program and more! About ACTIVE: ACTIVE Network® is the leading global marketplace for activities and events, connecting participants and activity organizers, while offering unparalleled business intelligence through our industry-leading data solutions and insights platform that helps organizers drive increased participation and revenue. ACTIVE Network annually processes nearly 100 million registrations and more than $3B in payments for over 42,000 organizers and 650,000 activities and events worldwide. Our enterprise-level ACTIVEWorks® platform offers organizers leading-edge SaaS technology that streamlines the administration of activities and events. Our ACTIVE Network Activity Cloud™ platform combines data analytics and business intelligence tools to provide actionable insights that help organizers better manage their events and increase participation. Founded in 1999, ACTIVE Network is headquartered in Dallas, Texas, with offices throughout North America, Europe, Asia and Australia. For more information, please visit ACTIVEnetwork.com and follow us on Twitter. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. Join Our Talent Community Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world. Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit www.globalpaymentsinc.com and follow Global Payments on Twitter (@globalpayinc), LinkedIn and Facebook.

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