Customer Service Associate

Job Summary :

Join a world leader in aluminum extrusion framing systems for the sign industry, as we pride ourselves on exceeding customer expectations. As a Technical Account Manager you'll play a vital role as a liaison between company and our customers, providing comprehensive support and valuable insights about our extensive signage systems and products.

Key Responsibilities :

• Assist customers by providing detailed technical information and support regarding product lines, including Econo Comp, Standard, Commercial, and Architectural systems.
• Process quotes, orders, and information requests via website, emails, and phone.
• Manage and track orders throughout the process, ensuring timely updates to customers.
• Provide solutions for installation and maintenance issues, and handle post-shipment concerns including technical support, returns, and damage inquiries.
• Collaborate with sales and technical teams to address customer feedback efficiently.
• Maintain detailed records of customer interactions using CRM systems while ensuring swift response times.
• Stay informed on the latest product developments and industry trends to offer relevant insights.

Qualifications :

Previous experience in customer service, customer-facing roles, or sales.

Strong written and verbal communication skills.

Proficient in computer use and CRM systems.

Mechanical and math aptitude with a focus on technical learning.

Active listening skills with the ability to empathize with customer needs.

Strong ability to multitask and work in a fast-paced environment.

Proven work and attendance record.

Teamwork-oriented with the ability to contribute to a collaborative environment.

You should be proficient in :

ID : 8SR6Ct