What are the responsibilities and job description for the Ambulance Dispatcher position at Active Transport Medical Services, LLC.?
Overview
We are seeking a dedicated and detail-oriented Dispatcher to join our team. The ideal candidate will play a crucial role in coordinating transportation services for patients and ensuring efficient operations. This position requires strong analytical skills, excellent communication abilities, and the capacity to manage conflicts effectively. The Dispatcher will be responsible for relaying information accurately and promptly while maintaining a high level of professionalism.
Duties
- Analyze incoming calls and prioritize dispatching needs based on urgency and importance.
- Receive and process transportation requests from healthcare facilities
- Negotiate solutions during high-pressure situations to ensure the best possible outcomes.
- Transcribe messages accurately and maintain detailed logs of all communications.
- Utilize knowledge of medical terminology and first aid to assist in emergency situations as needed.
- Manage conflicts by employing conflict management techniques to de-escalate tense situations.
- Demonstrate excellent phone etiquette while interacting with callers and team members.
Experience
- Experience in analyzing situations quickly and making informed decisions under pressure.
- Strong negotiation skills with the ability to communicate clearly and effectively.
- Familiarity with first aid practices and medical terminology is beneficial.
- Experience in conflict management and resolution is highly desirable.
- Previous experience in dispatching, logistics, or customer service preferred
If you possess the skills necessary to thrive in a fast-paced environment and are committed to providing exceptional service, we encourage you to apply for this rewarding Dispatcher position.
Job Types: Full-time, Part-time
Pay: $22.24 - $23.02 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 12 hour shift
- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekends as needed
Work Location: In person
Salary : $22 - $23