What are the responsibilities and job description for the Senior Product Manager, Postmark position at ActiveCampaign?
ActiveCampaign is seeking a Senior Product Manager for Postmark, our transactional email product and business unit. The successful candidate will define the roadmap and drive product execution focused on innovating the Postmark platform. In this role, you will ideate, draft, and shape Postmark’s roadmap while closely collaborating with Engineering, Design, Marketing, and customer-facing teams.
What your day could consist of :
Working closely with stakeholders across ActiveCampaign to define, evangelize and deliver on the Postmark roadmap
Collecting and analyzing feedback from our customers and key stakeholders to build out requirements and relentlessly drive execution
Building deep customer and market understanding by working with external and internal stakeholders
Facilitating communication across the organization and to our customers
Partnering with marketing, customer, engineering teams and other organizations to ensure successful GTM & operational readiness
You are a strong fit if :
You’re a product leader with deep domain and passion for the tech landscape, with a deep understanding and background in transactional email
You deeply understand building platform capabilities to unlock innovation with API first product capabilities; and balance that with intuition for creating great customer experiences
You can gracefully manage ambitious stakeholders' requests and multiple priorities distill them into the most important things to accomplish create action plans to deliver
You are obsessed with delivering customer value
You possess entrepreneurial and ownership spirit and have the ability to thrive with ambiguity and change; and you’re a utility player when the situation calls for it
You care about the details that matter and have a passion for great customer experiences
You’re a great communicator
What is needed :
5 years experience as a product manager in SaaS, preferably working with email platforms
Experience working in and with APIs
Understanding of incorporating AI / ML techniques into the product is a plus
Strong understanding of how to empower internal and external ecosystems to build value for customers
Deep entrepreneurial and ownership spirit and ability to thrive with ambiguity
Ability to breakdown complex projects into work streams, achievable roadmaps and iterative releases that deliver customer value
Being a curious learner in fast-paced environment
Excellent written and verbal communication skills
Be able to communicate with a variety of internal and external audiences and clearly articulate the product roadmap
Be effective at communicating the “why” to various audiences and achieve buy in
Ability to effectively coordinate across internal teams such as finance, operations, marketing, engineering and design
Proven track record of execution and delivery of successful products
Strong analytical skills with ability to make decisions without perfect information
Ability to distill high level requirements into actionable strategies / plans
Ability to prioritize work and understand the trade-offs to make the best decisions for your products
Ability to lead by example and to drive quality in team, department and organization
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