What are the responsibilities and job description for the Director of Gen AI Account Management position at ActiveFence?
Description
ActiveFence is seeking a dynamic and results-driven Director of GenAI Account Management to lead the engagement and growth of our AI solutions across key accounts. This role is ideal for a strategic thinker who is eager to learn cutting-edge technology and services while building deep client relationships and driving business growth.
Key Responsibilities :
Client Relationship Management :
Serve as the primary point of contact for clients, fostering relationships at all levels, including executive leadership.
Engage with the client, their leadership, and other stakeholders to align ActiveFence's GenAI offerings with their business objectives.
Account Growth :
Drive annual renewals by ensuring client satisfaction and demonstrating the ongoing value of our AI solutions.
Identify cross-sell and upsell opportunities across departments and teams within client organizations.
Qualify opportunities, present tailored solutions, propose business strategies, and negotiate deals to expand account value.
Product Expertise :
Develop a deep understanding of ActiveFence's AI offerings and associated technologies to effectively communicate their value to clients.
Assist in explaining results and insights generated by the AI intelligence team, ensuring clarity and alignment with client expectations.
Internal Collaboration :
Act as a feedback conduit between clients and internal teams, sharing insights to enhance product offerings and AI results.
Partner with the AI and product teams to ensure continuous improvement and innovation based on client needs.
For USA only - The salary range for this role is 300-350K$ OTE - Range may vary based on experience
Requirements
Proven ability to build, manage, and grow strategic accounts in a technology-driven environment.
Strong aptitude for learning new technologies and services, with the ability to translate technical concepts into business value for clients.
Exceptional communication and presentation skills, capable of engaging with stakeholders at all levels, including C-suite executives.
Demonstrated ability to drive renewals, identify growth opportunities, and close complex deals.
Experience in qualifying opportunities, presenting solutions, and negotiating agreements that deliver mutual success.
Strong analytical and problem-solving skills, with the ability to interpret AI-generated insights and convey them effectively to clients.
Preferred Experience :
Background in GenAI, SaaS, or technology-based solutions is a plus.
Proven track record of meeting or exceeding growth targets in account management or sales roles.
About ActiveFence
ActiveFence is a mission-oriented company that proactively protects online users and platforms from harmful content, disinformation, and coordinated manipulation. We are a part of the Trust & Safety industry, providing a critical layer of defense against dangerous online activity. Our innovative technology detects and analyzes problematic content across multiple platforms, enabling our customers to stay one step ahead of bad actors.
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