What are the responsibilities and job description for the Support Engineer position at ActiveProspect?
A company is looking for a Support Engineer (West Coast) to join their Support team in a remote capacity.Key Responsibilities : Manage ticketing queue for timely responses to customer inquiriesCollaborate with clients' technical teams to troubleshoot issues and provide integration guidanceWork with Implementation & Support Engineers to define requirements and configure productsRequired Qualifications : Bachelor's degree and / or 4 years of experience in a client-facing technical roleExperience in a start-up environmentAbility to learn quickly and become an expert in the company's productsFamiliarity with HTML / JavaScript / CSS and common web protocols (HTTP, FTP)Experience using issue / case tracking systems like Zendesk
