Level One Technician

IT Technician I Responsibilities:

• Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Ensuring company safety and security standards are met.

IT Technician I Requirements:

• College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
• Exceptional written and oral communication skills.
• Experience with desktop operating systems
• Experience with server operating systems a plus
• Active Directory knowledge a plus
• Kaseya RMM and Autotask PSA Experience a plus
• Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
• Good problem-solving skills.
• Valid Driver License and ability to drive to customer locations when required.
• Excellent customer service skills

Job Type: Full-time

Pay: $15.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $15 - $21