Customer Care Ambassador - Project River

Who You Are…:

As our Ambassador, you are a part of our Process Support team and your passion for providing outstanding customer service contributes to our exceptional level of customer satisfaction. You will be working with Activus Connect, never for us. In your home office, on your computer/laptop, you will connect with customers to answer questions and resolve issues through phone calls and maybe even chat! Self-Motivation is essential as you will be assigned a schedule. Every day you will be the face of Activus Connect as we make meaningful and positive impacts on customers. You will demonstrate empathy and compassion by finding the proper resolution to all the customers inquiries. We have fun every single day and being comfortable using email and chat to communicate with peers is an absolute must. As a champion for the customer, at Activus Connect, you will be able to actively listen while using awesome phone contact skills!

At Activus Connect, we are a team that operates on the simple principals of mutual accountability, reliability, and dependability. To be part of the team, we must be able to rely on you and that starts with being at work on time, consistently doing your best and taking pride in the work you perform.

On Project River you will be helping families who need to apply for emergency broadband benefits, to help them cover the cost of a new computer, or internet access during this time where so many people are working from home, or have children who are attending school virtually. This program will make a difference to many families who are experiencing an economic impact due to the pandemic, and allow us to make a change in their lives.

Here is what an Ambassadors day looks like... :

• You will be working entirely from home, our positions are completely virtual. No more paying for gas to drive to work, no more uncomfortable work clothes, no more getting stuck in traffic (unless you count the traffic at the toaster for those morning waffles)!

• You will need a distraction-free, quiet, environment to work from. An ideal work location is a private room, maybe a bedroom or office, with a door you can close. The best work locations are free from distractions like televisions, pets, or family members who may be in the home during your work hours. It's important to remember that while you are working, you will need to be focused, so caring for family members or pets during work hours is not possible.

• It's important you set yourself up for success! You will be using your own equipment; a computer, headset, and hard-wired internet. You will want to ensure you have space for all your equipment in your work location and that you have everything you need before the start of your shift. It will be busy taking calls but we don't forget the fun.

• You work from your home but you are definitely not alone. We have a variety of groups and activities you can join in, including a book club! Get to know your coworkers, make some new friends, and build your support team. Stay connected with us.

• - At Activus Connect we strive to give every customer the best experience, and our Ambassadors are the face of our company. It all starts with you. You are the foundation upon which our success is built. We ask for the very best - and we give the same back to our employees.

What you will do on calls… :

• Review client accounts and accurately record their information if required

• Identify and assess clients' needs to achieve satisfaction

• Provide accurate, valid, and complete information by using the right methods/tools

• Obtain and keep records of client interactions, process client accounts, and file documents

• Follow communication procedures, guidelines, and policies

• Go the extra mile to engage clients, provide warmth and assurance while meeting their needs

• Advise on company information, policies, and procedures

• Utilize computer technology to handle high call volumes

To qualify… :

• You must have a high school diploma or equivalent.

• At least 1 year of call center experience OR 2 years of customer service experience

• Be willing to work under an immediate supervisor. Accept and learn from feedback – we are all in this together and growth is guaranteed!

• We will pay you to complete online training, but you must commit to attending – 100%, no missed time

• Be able to complete and pass a background check

TECHNICAL REQUIREMENTS :

• Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)

• Operation system: Windows 10 or Mac OS Mojave or Newer

• Processor speed: Dual Core 2 GHz or better

• RAM: 4GB or better

• Hard Drive: 20GB or better

• All peripherals must be wired (wireless keyboard, wireless mouse or wireless headset are NOT allowed)

• Must have reliable high-speed internet

• 20MB download

• 10MB upload

• - DSL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service)

• For this project, a wired audio and noise-canceling microphone device is required.

• We do require that you have an active, functioning webcam for the purposes of compliance, quality assurance, and coaching or support sessions.

• A second monitor/screen is highly recommended

The Details… :

• The pay rate is $15.00 per hour

• Training is paid at $15 an hour as well

• Benefit eligible after 60 days (Medical, Vision, Dental and 401k)

• This is a fully remote position, 100% work from home

Job Type: Full-time