Automotive Service Appointment Coordinator

At Acton Toyota of Littleton, we are committed to providing an exceptional consumer experience and we know that starts with our most valuable resource – our employees!

Job description

Koch Automotive Group is currently looking for an outgoing individual to join our service scheduling team. Associates in this position are responsible for setting up service appointments for customers via phone and e-mail and giving clear and accurate descriptions of products and services available.

Koch Automotive is an Equal Opportunity Employer.

Responsibilities:

• Receive incoming service appointment and status calls
• Schedule appointments via phone and emailed requests
• Check vehicle service history and look for open recalls; advise customers of recommended services
• Update client’s information continuously
• Conduct outbound missed appointment calls to reschedule
• Conduct outbound follow up calls for declined services
• Other duties as assigned

Requirements:

• Experience in customer relations and telephone handling is required, previous call center experience is helpful
• Previous automotive experience a strong plus
• Cheerful outlook and professional demeanor
• Must be responsible and organized and have excellent oral and written communication skills.
• Punctuality is a MUST
• Basic skills with computer and other office equipment (fax, copier, multi-line telephone)
• Must be willing to submit background check and drug screen

Koch Automotive Group’s Commitment to You:

• 401k with match
• Health Insurance/Dental/Vision
• Employee Discounts
• Paid Vacation, Paid Holidays, Paid Sick Time

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Weekends as needed

Work Location: In person

Salary : $17 - $18