Residential Manager

Position: Residential Service Manager

Location: Asheville, NC

About Us:

We are a leading provider in the residential building materials industry, committed to delivering exceptional customer service, high-quality products, and safe, efficient operations. We are seeking a proactive and dedicated Residential Service Manager to join our team in Asheville, NC.

Position Summary:

The Residential Service Manager plays a vital role in overseeing day-to-day residential operations, managing customer relations, ensuring efficient service delivery, and maintaining a safe and organized work environment. This position involves working closely with both the residential sales team and customers to provide quotes, coordinate schedules, and ensure seamless project execution.

Key Responsibilities:

Customer Relations:

• Develop and maintain positive relationships with customers through courteous and proactive service.
• Provide accurate and timely service quotes and estimates.
• Answer inbound calls, create service tickets, and ensure orders are accurate and complete.

Operational Management:

• Collaborate with the residential sales department to align quotes and service expectations.
• Invoice open orders and manage collections efficiently.
• Source and cost materials by coordinating with vendors.
• Maintain and manage the residential service schedule.

Warehouse and Inventory:

• Oversee warehouse operations, including unloading trucks and maintaining organized office and storage areas.
• Conduct annual inventory checks and monthly audits to ensure accuracy and accountability.

Safety and Compliance:

• Lead branch safety initiatives and conduct weekly site safety audits.
• Ensure compliance with all safety protocols and company policies.

Business Development:

• Conduct regular visits with potential new clients to build relationships and drive business growth.

Qualifications:

Skills and Attributes:

• Outstanding communication skills with a courteous telephone manner.
• Strong time management and multitasking abilities in a fast-paced environment.
• High attention to detail with a focus on accuracy.
• Ability to work independently and as part of a team.
• Excellent attendance and reliability.

Physical Requirements:

• Ability to lift up to 100 pounds and carry items up to 10 feet.

Experience and Education:

• Minimum of 2 years of customer service and supervisory experience.
• Previous estimating and quoting experience preferred.
• One year of experience in a warehouse environment.
• Familiarity with Microsoft Office applications, including Outlook, Word, and Excel.
• High school diploma required; additional education is a plus.

Additional Requirements:

• Ability to communicate effectively in English, both verbally and in writing.
• Successful completion of a criminal background check, drug test, and DOT physical.

Why Join Us?

This role offers the opportunity to lead and shape residential service operations in a dynamic and growing industry. We value hard work, dedication, and a passion for delivering exceptional customer experiences. If you’re ready to take the next step in your career, we’d love to hear from you!

We appreciate everyone who takes the time to apply. Applicants who meet the qualifications for the position will be contacted.