What are the responsibilities and job description for the Weekend Staffing Coordinator position at Actriv Healthcare?
Position Summary:
Role: Weekend Saturday and Sunday 8am to 8pm
Weekend Training Available
Role Overview/Purpose:
As a Staffing Coordinator at Actriv Healthcare, you will be responsible for matching qualified healthcare providers, such as CNAs, LPNs, and RNs, to shifts that align with their skills, preferences, and our client facilities' needs. You will be the primary point of contact for providers, ensuring they are successfully placed, informed, and supported to deliver high-quality care. Your proactive and responsive approach will play a vital role in maintaining Actriv’s commitment to excellence in healthcare staffing.
Reporting Structure:
Reports To: Staffing Manager
Department: Staffing
Direct Reports: None
Key Responsibilities:
1. Shift Fulfillment
Coordinate and fill daily shift requests, maintaining a target of 30 successfully worked shifts per day. Ensure proper credentialing and compliance for all staff scheduled to fill shifts.
2. Provider Engagement and Communication
Conduct outreach, making a minimum of 60 calls per day to providers and healthcare facilities to confirm shift availability, answer questions, and address any issues.
Build and maintain strong relationships with providers to understand their preferences, availability, and work history.
3. Scheduling and Problem Solving
Anticipate and resolve scheduling conflicts or last-minute cancellations by actively managing a pool of qualified backup providers. Collaborate with team members to address urgent or high-priority staffing needs promptly.
4. Compliance and Documentation
Ensure all staffing activities comply with healthcare regulations and Actriv’s internal policies.
Maintain accurate records of shifts, assignments, and communications to support seamless payroll and compliance processes.
5. Customer Service
Provide high-quality service to both clients and healthcare providers, responding to inquiries and concerns professionally and in a timely manner. Uphold Actriv’s values and standards, fostering a positive image of the company within the healthcare community.
Performance Goals:
·Shift Fulfillment: Ensure 30 worked shifts are completed per day.
·Provider Outreach: Maintain a minimum of 60 provider calls daily to confirm availability, assign shifts, and address issues.
·Client Satisfaction: Achieve a high client satisfaction score by minimizing last-minute cancellations and effectively resolving issues.
·Timely Communication: Ensure responses to client or provider inquiries are made within 1 hour during business hours.
·Documentation Accuracy: Maintain 100% compliance with documentation for all shifts filled.
·Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly with providers and clients.
·Time Management: Ability to manage and prioritize multiple tasks in a high-paced environment to meet daily targets.
· Problem-solving: Proactive and resourceful approach to resolving scheduling conflicts, cancellations, and other staffing challenges.
· Attention to Detail: Strong organizational skills to ensure accurate documentation and compliance adherence.
·Adaptability: Comfortable working in a dynamic environment where priorities can shift frequently.
Experience:
· Minimum of 1-2 years in staffing, scheduling, or human resources, preferably within a healthcare setting.
· Experience working in a fast-paced, dynamic environment with competing priorities.
· Familiarity with healthcare regulations and staffing compliance standards is a plus.
Success Factors:
· Proactive Communication
Actively engages with healthcare providers and facilities, maintaining transparent, timely, and professional communication, especially around shift confirmations and any schedule changes.
· Resilience and Flexibility
Capable of adapting to changing priorities and shifts in staffing needs, with the resilience to handle last-minute adjustments or cancellations while maintaining a positive and solution-focused attitude.
· Time Sensitivity and Responsiveness
Demonstrates prompt response times to meet Actriv's standards for resolving scheduling issues, responding to inquiries, and fulfilling staffing requests within a specified timeframe.
· Relationship Building
Builds trust and positive relationships with providers and clients, contributing to high satisfaction scores, improved provider retention, and repeat client engagements.
· Attention to Detail and Accuracy
Ensures accuracy in documenting schedules, shifts, and communications to support smooth payroll, compliance, and performance tracking processes. Consistent accuracy minimizes administrative errors and enhances compliance.
· Customer-Centric Mindset
Understands the needs of both providers and facilities, demonstrating a commitment to delivering high-quality customer service that aligns with Actriv's mission and values.
· Analytical and Problem-Solving Abilities
Identifies underlying issues quickly, evaluates possible solutions, and makes informed decisions to resolve scheduling conflicts, cancellations, and other staffing challenges efficiently.
· Goal-Oriented and Self-Motivated
Consistently meets or exceeds daily performance goals, showing initiative to go beyond basic requirements and achieve optimal outcomes for shift coverage and provider satisfaction.
· Knowledge of Healthcare Compliance
Familiar with healthcare regulations, credentialing standards, and best practices, ensuring that all staff placements meet Actriv's compliance and quality assurance standards.
· Team Collaboration
Works well with colleagues, sharing insights and strategies for effective scheduling and provider support. The ability to collaborate with others contributes to a well-coordinated and high-performing staffing team.
\n- Saturday and Sunday - 8am to 8pm
Why Join Actriv:
1. Innovative HealthTech Environment: Work at the forefront of healthcare innovation with technology that enhances the efficiency of care delivery.
2. Impact-Driven Mission: Be part of a mission-driven organization that’s solving critical healthcare staffing shortages and improving patient care.
3. Competitive Compensation package, including base salary and performance-based incentives.
4. Culture of Excellence: Join a culture committed to excellence, where high standards are set, met, and recognized.
5. Dedicated Leadership: Work with transparent and supportive leadership that’s open to feedback and invests in its employees.
6. Social Responsibility: Align with a company that has a strong sense of social responsibility and contributes positively to the community.
About Actriv Healthcare
Actriv Healthcare is reinventing the way healthcare professionals connect with facilities - leveraging technology to help healthcare professionals do what they love by matching them with shifts that fit their lifestyles. Actriv’s solutions ensure that health care facilities get on-demand shift coverage so they can deliver the best quality care to their patients. With offices in Tacoma, Seattle, Vancouver (WA), and Plano, TX, Actriv’s customer-centric professionals recruit clinicians and offer an unparalleled experience from on-boarding, credentialing, and training; to providing day to day 24/7 support.
Want to learn more about #ActrivLife? Check us out on social!
Actriv is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Salary : $22 - $26