Case Manager

Characteristics of Position:

This position provides assessment for mental health and substance use issues, basic integrated and supported individual, family and group education, advocacy, linkage, coordination, problem-solving and monitoring of clients to optimize the functioning of individuals with substance disorders or co-occurring substance and mental disorders and promoting stabilization, rehabilitation and recovery.

Core Competencies:

Understanding Behavior - Understands applicable theories of addiction and human behavior; recognizes the risk and resiliency components of the personal, environmental, social and cultural contexts; co-occurring competent; analyzes and distinguishes between the contributing interactions of physical, social, behavioral, psychological and social factors.

Treatment Knowledge - Versed in science based treatment philosophy, models and practice; incorporates the use of other disciplines, family, social networks and community resources in support of individual recovery; utilizes outcome measures in evaluating performance.

Application to Practice - Effectively matches client needs to appropriate levels and modalities of care; individualizes strategies and interventions to individual client recovery needs, preferences, readiness, stage of change and unique co-occurring disorder, language, gender and cultural considerations; makes optimum therapeutic use of client crises; incorporates and utilizes pharmaceutic interventions as appropriate; adheres to the fidelity of selected practice models.

Professional Readiness - Understands and respects diverse cultures and cultural differences; comfortable with and responds to persons with disabilities; evidences personal awareness of strengths, limitations and biases; behaves ethically and adheres to professional standards of conduct; pursues guidance and supervision and continuous professional development opportunities; remains aware of personal and professional limits in knowledge and expertise.

Technical Capabilities - Proficient in the use of Electronic Health Records; effectively utilizes electronic medium (internet, intranet, phones, etc.) to communicate and stay abreast of changes in the field and political and community environments; thoroughly documents and records professional events, activities and transactions.

Business Acumen - Knowledgeable of support and benefits available to clients and aggressively works to enable client access to those resources; proficient in the matching and billing of services provided to appropriate fund sources and maintaining audit compliant backup documentation; consistently meets or exceeds established case load size and productivity standards.

Professional - Behaves ethically; presents a professional image in appearance, communications and demeanor; adheres to agency scheduling policy; follows program activity schedules; committed to personal professional development.

Analytical - Establishes a helping relationship with the person receiving services by demonstrating empathy, respect, and genuineness in order to build trust; assists in gathering information about basic and community living of the person receiving services to be used in the assessment process.

Leadership - Seeks to participate in effective approaches and training to enhance job skills; seek opportunities to mentor new staff; ability to recognize unsafe behaviors, situations, and environments to maintain the safety and well-being of persons receiving services, staff and community members.

Pre-requisite Requirements:

Bachelor's in human services or other relevant field.

All ACTS, Inc. employees must be able and willing to work when expected to accommodate program and/or agency needs, participate in the agency's Quality Improvement Program and attend all assigned/required trainings, practice on-the-job safety at all times, and demonstrate the ability to communicate and work with others and be respectful of peers, supervisors, clients, guests, etc. If required by contract or administrative rule, must fully participate in NAPPI (crisis intervention) training and able to apply same to work setting.

Physical /Safety/Health Considerations: Sit, stand, walk, lift, and carry

Quality of Work Expected: Level commensurate with satisfactory Case Management performance

Quantity of Work Expected: Commensurate with level necessary to fully meet obligations

Supervision: Work is performed under the direction of the Program Supervisor, Director or Administrator. This position does not provide supervision to others.

Scope of Responsibility: Conducts interviews to assess social, legal, medical psychological and educational needs of client; provides casework services to assist clients in obtaining social, educational and vocational goals.

Engages clients to talk and communicates empathically about their addiction or mental illness, medications and recovery to promote understanding of their illness/illnesses and hope for recovery.

Core Responsibilities/Essential Functions:

Complete admission and orientation documentation; may administer or interpret screening/assessment instruments.

Develop plans, which include services to accomplish habilitation or rehabilitation.

Document all clients' contacts, care and response, maintain records and updated rosters collect data and prepare reports as mandated by program procedure within agency standards and timeframes.

Attend and serve as advocate for client in court hearings.

Maintain a comprehensive listing of community resources, including social, legal and educational providers.

Attend scheduled interdisciplinary treatment team meeting or clinical supervisory sessions and discusses aspects of client?s care and progress (or lack of same); may participate in other meetings/events as assigned.

Recognize and promptly/appropriately assist as needed in crisis situations to minimize incidents of hospitalization or incarceration; report treatment needs of clients to clinical personnel and supervisor; recognize client's comprehensive needs and discusses with interdisciplinary treatment team.

Complete documentation including but not limited to behavioral progress reports, incident reports, grievances, injury reports, client eligibility, enrollment, tracking, lease agreements, billing and related documentation as required.

Perform related work as requested / required.

The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to position.

ACTS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. ACTS is an EEO/AA DFWP Employer.