What are the responsibilities and job description for the Level I Helpdesk Technician position at Acture Solutions Inc?
Job Title: Level I Helpdesk Technician
Location: Schenectady, NY (Full-Time, In-Office)
Schedule: Monday–Friday, 8:00 AM – 4:00 PM EST
Launch Your IT Career in a Role That Matters
Acture Solutions is looking for a motivated and service-minded Level I Helpdesk Technician to join our on-site support team at the Scotia Glenville School District. If you love solving problems, working with technology, and making a difference for real users every day, this is your chance to build your career in a supportive, people-first environment.
What You’ll Do
In this hands-on role, you’ll be the go-to tech expert for students, educators, and school staff—helping them stay connected, productive, and supported. Your responsibilities will include:
- Responding to support requests and resolving hardware, software, and network issues across multiple school locations.
- Troubleshooting devices such as Windows computers, Chromebooks, printers, projectors, phones, and more.
- Managing support tickets and meeting service level expectations to keep things running smoothly.
- Installing and maintaining IT systems and participating in technology upgrades and rollouts.
- Documenting work, following safety protocols, and collaborating with team members to deliver quality results.
What You Bring
Required:
- Previous IT support experience (education or MSP experience a plus).
- Solid troubleshooting skills and familiarity with a variety of devices and systems.
- Experience with Microsoft Teams and ticketing platforms.
- A positive, proactive attitude and strong communication skills.
Preferred Certifications
- CompTIA Network
- CompTIA Security
Skills for Success
- Customer-first mindset with a knack for solving problems.
- Organized, detail-oriented, and eager to learn.
- Able to prioritize tasks and manage multiple issues effectively.
Physical Requirements
- Ability to lift up to 50 lbs. and travel between school sites.
- Comfortable using tools and handling technology hardware.
Who We Are
Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service.
Why Join Acture Solutions?
At Acture Solutions, we don’t just support IT—we support people. As a trusted Managed Service Provider, we deliver secure, scalable technology solutions that help organizations thrive. We're committed to professional growth, high-quality work, and a workplace where your contributions matter.
What We Offer
- Salary range: $45,000–$55,000 (based on experience)
- Medical, dental, vision, 401k, EAP, and generous paid time off
- Time off when schools are closed for holidays
- A culture that values collaboration, respect, and real impact
Ready to Get Started?
If you're passionate about tech, love helping people, and want to grow your career in a role that makes a real difference—apply today. Valid driver’s license and background check required.
Salary : $45,000 - $55,000
