Audio-Visual Corporate Conference Technician

Who We Are:
Acture Solutions has been a leader in the technology solutions space for over 4 decades in the Capital Region. We offer the most current 360º IT solutions and are definitely not your father's MSP. Over the past 6 years under renewed leadership, we have tripled in size and have made Inc. Magazine's Fastest Growing Companies List for 2 consecutive years. We are a scrappy, highly skilled, and highly motivated team of problem solvers that is focused on delivering excellence to the clients we serve. Since 1984, Acture Solutions has been serving clients with managed IT Services, cybersecurity, cloud solutions, and IT projects including networking, physical security, classroom collaboration, and Hardware as a Service (HaaS). We specialize in serving multiple industries including K-12 school districts, higher education, healthcare, legal, financial services, and small to medium-sized businesses. Our mission is to power your organization's innovation and fuel your future with managed IT Services and cybersecurity solutions. We prioritize keeping you and your data safe and sound.

Position Overview:
Acture Solutions is looking to hire a full-time AV Corporate Conference Technician who is highly knowledgeable in enterprise-grade audio-visual and conferencing tech implementations including Microsoft Teams/Teams Rooms, Zoom, Cisco Telepresence, and Polycom. Ideal candidates will have 5 years minimum experience implementing AV technologies and familiarity with Microsoft Teams. This is a fully onsite role based in Troy, NY.

Your Impact:
•Maintain AV equipment, such as monitors, tablets, and conference room setups.
•Assist in the configuration and set up of Microsoft Teams meetings, events, and integrations.
•Ensure daily equipment in conference rooms is operable and ready for hosting meetings.
•Troubleshoot AV and conference/event issues, providing excellent customer service to end users.
•Document processes and train others on new methodologies as needed, and follow SOPs and checklists.
•Undertake special projects as directed.
•Exemplify Acture's Core Values every day of Bias to Action, Integrity, Ownership, Customer Service, Growth Mindset, and having fun at work.

Who you are:
•Associates or Bachelors degree in IT, Computer Science, or related field.
•At least 5 years of experience in IT support at organizations supporting thousands of users.
•Experienced with supporting, installing, and troubleshooting PCs, laptops, tablets, and AV equipment/peripherals.
•Experienced in Microsoft Teams, including Teams rooms, Zoom, Polycom, Cisco Telepresence, and large-scale hosted events.
•Love problem-solving and helping others.
•Can change priorities quickly when necessary, yet still keep movement on long-term projects and tasks.
•Zealously believe in clean Cable Management.

Compensation:
•Salary of $80,000 to $100,000 based on experience.
•Anthem Health insurance, Vision and Dental options
•An employer matching 401(k) plan
•Generous PTO policy that allows your work life and personal life to play nicely together

Acture Solutions is an Equal Opportunity Employer that values a diverse team who puts out quality work and brings a healthy attitude every day.

A criminal background check and having a valid drivers license are requirements for this position.

Salary : $80,000 - $100,000