What are the responsibilities and job description for the Japanese Bilingual IT Support Engineer #10945 position at Actus Consulting Group?

Job Description

Japanese IT company seeks for a Japanese Bilingual IT Support Engineer.

1.Job Summary 】

IT Support Engineer who can maintain, trouble shoot and Support Client systems (PC, Printers, Servers, any Cloud system, Router, Firewall, Switch, WIFI), as well as implement network and system installation plans based on the specifications.

Maintenance Work
Helpdesk work
Design & Deployment work

General work】

the following task shall be performed;

Attend requisite internal meetings.

Attend requisite external (customer, vendor) meetings.

Report daily, weekly, monthly and in a timely manner projects and operations to supervisor.

Collaborate with team, and others.

Organize the team as Team Leader.

In order to accomplish assigned tasks, improve skill and performance.

Take a business trip with U.S. and aboard if needed

Create and update System Document, Operation Manual, Knowledge Base, Trouble History, etc.)

Maintenance work (Tier2)】

For the system issue / problem which the company shall manage, the following action shall be taken as a Tier2 according to the SLA;

Pay attention to the customer inquiries and / or system alarm.

Respond to customer inquiries via e-mail / phone and solving their issues / problems.

Collaborate with the vendor for solving the system issue / problem if needed.

Manage the inquiry / issue / problem from the beginning to the end and close the case.

Propose and / or improve the system in order to reduce the customer's issue / problem.

Propose and / or improve the monitoring system in order to resolve the issue / problem proactively.

Document the outage / system problem report.

Create PC, servers, network setup manual, Troubleshooting report

Create, manage and respond to support cases submitted by customers, partners

Perform daily system monitoring, verifying the integrity of all hardware and server resources

Provides advanced level technical support with the Microsoft suite of products (Windows 10 / 11, Office2016 / 2019 / 2021, M365 etc.)

Kitting work】

For the PC kitting project, the following task shall be performed and completed;

Create the PC label and ship out the PCs.

Perform the kitting work according to the kitting procedure and record the kitting work log.

Create the manual for the customer.

Create or update a documentation such as Inventory Sheet, Kitting Procedure, Check sheet, Admin / User Manual, Label etc.

Help Desk work (Tier1)】

For the inquiry / issue / problem from our customer, the following action shall be taken as a Tier1 according to the SLA;

Pay attention to the customer inquiries and / or system alarm / monitoring.

Respond to customer inquiries via e-mail / phone and solving their issues / problems.

Manage the inquiry / issue / problem from the beginning to the end and close the case.

Create a ticket on ticket system and tracking them from the beginning to the end and close the case.

Work on the client site on an as-needed basis.

Qualification / Requirements : 】

English / Japanese(Required)

3 Years Work experience as IT Support Engineer.

3 Years of AD admin, WVD, O365, Security

CCNA / CCNP / Network (Preferred)

MCSA / MCSE (Preferred)

Communication skills with customers, vender / carrier and company staff.

Documentation skills.

Microsoft office products (Word, Excel,etc.) skills.

Valid CA driver license(Required).

Own car for visiting customer offices

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Job openings at Actus Consulting Group

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