What are the responsibilities and job description for the Avaya Voice Administrator Technician position at Acuative Corporation?
Job Description
Job Description
Avaya Voice Administrator (on site)
This position is based in Dallas, – candidate needs to be within an hour or less drive.
We are seeking an On-Site Telecommunications Technician for a role based in Dallas, TX. In this capacity, you will administer voice solutions to a prominent government site serving 1k users. The responsibilities of the On-Site Telecommunications Technician encompass the provision of support and resolution for issues related to an Avaya VoIP solution.
T he candidate will;
- Program phone sets (digital, IP and analog)
- Perform Moves, Additions, Changes (MACs)
- Program requested feature changes
- Provide voicemail support
- Program mailbox
- Complete password resets
- Add or delete user mailboxes
- Provide break / fix services on telephones
- Troubleshoot and resolve phone- / data-cabling issues
- Knowledge of station cabling and jacks
- Assist in identification and resolution of other vendor line / circuit problems
- Troubleshoot issues related to lines / trunks
- Coordinate and act as focal point for problem resolution involving service provider.
Qualifications
SKILLS AND ABILITIES :
Education
Bachelor’s Degree in a related technical discipline, or the equivalent combination of education, Technical training or work experience.
Position Type / Expected Hours of Work / Travel
Work Environment / Physical Demands
The Benefits of working with Acuative
Acuative offers a comprehensive benefits program to all eligible employees. Full-time employees are eligible for benefits the first day following 45 days of employment.
About Acuative
For more than 35 years, Acuative has been providing an innovative approach unique to the communications marketplace. The Acuative team provides the entire end-to-end solution from network design to installation and management. Acuative can provide single-source solutions to help build, monitor, manage and support networks.
Acuative’s Security Operations Center (SOC ) works to protect against cyberattacks. Staffed by cybersecurity experts, security analysts and engineers who are trained to detect, analyze and respond to cybersecurity incidents and threats, and prevent such instances from happening. SOC staff work with programs and analytical tools that make it possible to stay on top of the latest security threats in the online world.
Acuative PMI-certified project managers coordinate directly with all Acuative teams involved in supporting your project - field service teams, technical support teams, outside vendors, and other internal departments, from the initial order process through the successful test and verification of the service. Eliminating information silos and fostering collaboration, the project manager makes the all the connections necessary to streamline the implementation while keeping you apprised through every phase of the project : planning, initiation, monitoring, execution, and closing.
Acuative’s Field Service Technicians are the foundation of our service business. They are the face of our company to our customers and we take that very seriously. Acuative Field Service Technicians are employees of the company. This allows a superior level of control over the qualities of our people, including their experience, tools, training, and an overall corporate culture that is committed to providing superior service, each and every day.
Our skilled staff, proactive monitoring, and management system coupled with cutting-edge technology help reduce network complexity and gain optimal performance for any business in a single or multivendor environment. Whether it’s helping an organization develop a compelling business case with financial due diligence or ensuring the new WAN design is fit for use, Acuative’s WAN architecture and engineering experts are there to help with robust and scalable designs.
