What are the responsibilities and job description for the Customer Resolution Senior Specialist position at ACUITY BRANDS LIGHTING, INC?
We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet.
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
Acuity Brands, Inc. (NYSE : AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.
We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications.
Job Summary
Responsible for supporting all channel customers by providing exemplary proactive order entry support. Responsibilities may be, but not limited to : order entry, simple to difficult order and project management, intake of all customer inquiries and resolution ownership of any task, regardless of domain. Candidate should continually seek opportunities to broaden customer relationships by ensuring customer requirements and expectations are exceeded. Candidate should expect to become an expert capable of training and teaching others. Expect to be responsible for documenting knowledge and process.
Key Tasks & Responsibilities (Essential Functions)
Internal Agency :
- Provide standard target pricing when requested; Provide guidance and support when non-standard pricing is required
- Provide internal and external crossover support when requested
- Make suggestions for alternate options within fixture families
- Gather appropriate internal / external parties to solve problems
- Receives customer purchase order (PO) and works with customer or internal quoting team to clarify material, pricing, or other information prior to entry, if needed
Order Management :
Intake :
Skills and Minimum Experience Required
Physical Requirements Travel Requirements
We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.
Accommodation for Applicants with Disabilities : As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000. Please clearly indicate what type of accommodation you are requesting and for what requisition.
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