Operations Data Analyst

Job Type

Full-time

Description

SUMMARY:

The Operations Data Analyst will be a key member of the operations team and will report directly to the Chief Operating Officer (COO). Acting as a data analyst, reviewing both operations and financial information, this is a unique opportunity to provide comprehensive guidance and support to decision-makers on high impact projects that optimize operational efficiency and effectiveness. Primary responsibility includes compiling, analyzing and communicating data that can be effectively translated to action for Operations leaders.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Analyzing revenue and financial information, conducting process reviews, identifying key business drivers, and managing risk and compliance issues.
• Involvement in areas such as Reporting and Analytics, Strategy and Performance, Financial Performance, Performance Improvement & Benchmarking, Revenue Cycle Efficiency, Accuracy and Growth, and Payment Integrity.
• Working in a team environment while using independent judgment and critical thinking skills to gather data, frame situations, and provide practical solutions that add value based on organizational needs.
• Responsibilities will include working with senior executives on business-driven technology initiatives to deliver value across the organization, executing day-to-day operations, building and managing relationships, ensuring exceptional team performance, and producing high-quality, zero-defect deliverables that effectively align with organization priorities.
• On occasion, visit clinic and retail sites to validate information, review workflows and processes, and provide analysis and recommendations.
• Work closely on complex assignments across various areas including Reporting and Analytics Strategy, Data and Analytics, and Financial Performance.
• Collect, categorize, and analyze data from multiple sources with varying structures and degrees of completeness.
• Develop and reconcile complex reports from multiple data sources to validate accuracy and completeness.
• Use data analysis tools such as Power BI, Tableau, SQL Server, Superset, Alteryx, MS Access, and Excel to analyze large-scale data and derive insights.
• Build and maintain dashboards to display key information to high-level business stakeholders.
• Create and present data analysis and internal team stakeholders.
• Conduct analyses for large transformational technology projects across data areas such as Infrastructure, Visualization and Insights, Integrity and Governance, and Strategy and Management.
• Develop a point of view on the impact of respective work to address key business issues.
• Assess and identify business needs via standard assessment and evaluation techniques.
• Evaluate and validate analysis to support the development of client scope, timeline, cost, and recommendations.
• These individuals analyze business needs, develop operational strategies, and offer guidance and support to help operations streamline processes, improve productivity, and drive business performance.
• Possess a broad understanding of various aspects of operations.
• Provide comprehensive guidance and support in optimizing operational efficiency and effectiveness.
• Analyze and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with operations leadership to ensure collective ownership of quality, timelines, and deliverables.
• Maintains an appropriate professional appearance and demeanor in accordance with Company policies.
• Keeps commitments and keep direct supervisor informed of work progress, timetables, and issues.
• Maintains strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
• Other duties as assigned by management.
  
  

Required Qualifications

• Bachelor’s degree in Finance, Data Analytics or Business Management required.
• 5-7 years in prior Data Analyst positions.
• Prior experience in patient-facing healthcare industry.
  
  

Knowledge/Skills/Abilities/Talents

• Ability to multi-task in a fast-paced environment with fluctuating priorities and deadlines.
• Strong organizational skills, attention to detail, ability to prioritize and meet deadlines.
• Analytical skills, working with large amounts of data and drawing conclusions to make recommendations based on data.
• Ability to clearly communicate orally or in writing findings and recommendations in an easy to understand way to colleagues and senior management.
• Ability to critically assess and evaluate data to recognize trends or anomalies.
• Accuracy and attention to detail not only in the data evaluated, but also in the models built to avoid any formula/structural mistakes.
• Detail oriented, organized, process focused, problem solver, self-motivated proactive, customer service focused.
• Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature.
• Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the organization.
• Ability to operate effectively in a cross functional team environment.
• Team player and contributor coupled with excellent communication and interpersonal skills (oral and written).
• Ability to respond to common inquiries from customers, staff, vendors, or other members of the business community.
• Must address others professionally and respectfully by actions, words and deeds.
• Experience working with, and presenting to, senior executives.
• Excellent communication and presentation skills; be comfortable interacting with executive-level management.
  
  

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This is primarily an office classification. Temperature conditions are controlled with limited direct exposure to hazardous physical substances. The noise level in the work environment is usually low to moderate.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, keyboard, to finger, handle, or feel, reach with hands and arms, see, talk and hear. The employee will frequently lift and/or carry reports, records and other materials that typically weigh less than 20 pounds. The employee is occasionally required to stoop, kneel, bend, or crouch.
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.
  
  

All of the information contained herein reflect general details as necessary to describe the principal functions of this classification, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Management reserves the rights to add, modify, change, or rescind the duties and/or work assignments of all positions, without advanced notice, and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Notwithstanding any of the foregoing described job responsibilities, employee shall not engage in activities that constitute the practice of ophthalmology as prohibited under applicable law. Employee shall neither exercise control over nor interfere with the clinician-patient relationship. Clinicians shall have sole responsibility for all professional services provided to patients.

I ACKNOWLEDGE THAT I HAVE READ AND UNDERSTAND THIS JOB DESCRIPTION AND THAT I HAVE BEEN GIVEN AN APPROPRIATE ORIENTATION, AND THAT I AM QUALIFIED, CAPABLE OF AND PREPARED TO FULFILL THE DUTIES AS ASSIGNED.

Employee Name: Date:

Employee Signature

Salary Description

$86,000 - $116,000