What are the responsibilities and job description for the Technical Writer (Washington, MO) position at Acuity Inc.?
KE2 Therm Solutions seeks to save energy, preserve the environment, and improve profitability for our customers by delivering energy-saving electronic solutions to the Heating, Ventilating, Air Conditioning and Refrigeration (HVAC&R) industry. We are recognized for having high quality, technologically advanced products that are easy to use, and for providing superior technical applications support before and after the sale.
KE2 Therm Solutions is part of Distech Controls Inc. which is owned by Acuity Brands, Inc.
Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.
We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications.
Job Summary
We are presently seeking an experienced and detail-oriented Technical Writer to join our team in Washington, Missouri (hybrid). The technical writer will be responsible for writing, in English, clear operational, concise and accurate documentation for users, according to the standards and guidelines established in the team. In addition, the technical writer is responsible for any product content, from creation to publication of content.
The ideal candidate will demonstrate a strong desire to explore and understand new technologies, quickly research and assimilate new information independently, and effectively utilize various resources to solve problems.
The role is a hybrid of in office and remote work.
Key Tasks & Responsibilities (Essential Functions)
- Develop, write, and maintain high-quality technical documentation, including user manuals, installation guides, design or application guides, API documentation, and online HTML help guides.
- Independently gather information from subject matter experts to develop and maintain new material as well as update and maintain existing content.
- Proactively and effectively seek out information and resources to understand complex technical concepts and stay updated with the latest industry trends.
- Collaborate with engineers, product managers, and other stakeholders to gather information and ensure accuracy and completeness of documentation.
- Participate in engineering project team meetings to gather all necessary information to create or update the product documentation.
- Demonstrate resourcefulness in finding solutions to documentation challenges and continuously improve the quality and usability of technical content.
- Submit documents for review by product managers and engineering personnel. Work to resolve questions and differences that arise during the review process.
- Ensure product documentation complies with established formats and writing standards.
- Create and maintain a customer-facing content delivery platform (Documentation portal) for customers that contains all documentation relevant to products, presentations, white papers, drawings, etc.
- Perform other related tasks as required.
Skills and Minimum Experience Required
Essential
- University degree in Technical Communication, Computer Science, Mechanical or Electrical Engineering, IT, or a related field.
- Minimum of 3 years of experience in technical writing, preferably in the building automation, refrigeration, or the HVAC industry.
- Engineering background (mechanical, electrical etc.) and/or hands-on experience in the HVAC industry.
- Strong experience with a Component Content Management Systems (CCMS) and additional experience working with HTML, XML, DITA, CSS, etc.
- Excellent English written and verbal communication skills.
- Strong working knowledge of Adobe InDesign, Adobe Illustrator, Microsoft Word and/or Visio.
- Attention to detail and strong organizational skills.
- Ability to quickly grasp complex technical concepts and make them easily understandable.
- Ability to work independently and as part of a team.
Important
- Good knowledge of REST APIs and understanding complex technical concepts related to APIs and familiarity with tools such as Swagger/OpenAPI, Postman, or similar.
- Experience with frontend languages (HTML, CSS, JavaScript)
- Experience with structured writing, such as DITA
- Working Experience in an Agile development framework
- Knowledge of refrigeration, HVAC, and building controls.
#LI-MB1
We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.
Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need accommodation, you may contact us at (770) 922-9000. Please clearly indicate what type of accommodation you are requesting and for what requisition.
Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.
E-Verify Participation Poster
e-verify.gov
eeoc.gov
