What are the responsibilities and job description for the Commercial Processor position at Acuity Insurance?
Acuity is seeking a class of entry-level Commercial Processors to start in June 2025. The role of a Commercial Processor requires the ability to look up, retrieve, and input data into a computer system for all commercial lines of insurance and all states of operation. It also requires the application of critical thinking, interpretation, and decision-making skills relative to the data and company guidelines/procedures. It involves answering a moderate number of incoming calls for a call center and completing manual premium calculations. Work is facilitated through an automated queue and electronic document storage/retrieval.
ESSENTIAL FUNCTIONS:
- Receive Commercial Lines new business quotes and start them in the CL Front End System. Input complete data as requested by Underwriting.
- Receive Commercial Lines new business applications/uploads/quote transfers and complete data capture.
- Process Commercial Lines renewals in the CL Front End System, applying renewal changes and pricing accounts. This includes completing any manual rating or experience rating applicable. Issue renewals within defined authority guidelines.
- Process policy change, cancellation and reinstatement requests from agents, insureds, and underwriters. Enter all necessary policy information through the Front End or Manual Statistical System. Issue changes within defined authority guidelines.
- Perform searches via the Internet or on-line manuals for data elements including but not limited to: Risk Meter, Work Comp Experience Mods, D&B Rating, Cost Price New, Gross Vehicle Weight, Specific Property Rates, Boeckh Valuation, Credit Reports, Proxix.
- Communicate with the Commercial Lines and Field underwriters through the Front-End System, telephone, fax, and e-mail to ensure accurate processing of work.
- Process motor vehicle filings both manually and online.
- Handle telephone policy change requests from agents and insureds. Input information received over the telephone into the CL Front End System. Construct and ask questions of the caller to obtain the necessary policy information. Inform agents of contacts from insureds.
- Provide Switchboard coverage. Answer incoming calls and direct them to appropriate individuals/areas.
- Code and process premium audits through the CL Front End System and the Manual Statistical System.
- Complete various rating worksheets and policy change declarations.
- Regular and predictable attendance.
- Perform other duties as assigned.
EDUCATION:
High School diploma. Post-secondary education helpful.
EXPERIENCE:
Prior data entry skills helpful.
OTHER QUALIFICATIONS:
- Knowledge of Microsoft Office and other computer related skills.
- Alphanumeric data entry rate of 6,500 keystrokes per hour with minimal errors.
- Strong attention to detail and accuracy.
- Strong critical thinking and decision-making skills.
- Solid mathematical skills.
- Strong communication skills.
*Acuity does not sponsor applicants for U.S. work authorization.*
This job is classified as non-exempt.
The salary range for this position is $21.00 - $22.00 per hour. This salary range is an estimate and the actual salary will vary based on applicant’s education, experience, knowledge, skills, and abilities.
We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
Salary : $21 - $22
