What are the responsibilities and job description for the Technical Support Analyst Intern position at Acuity Insurance?
Acuity is seeking a Technical Support Analyst Intern to install PC systems and peripherals under general supervision. Interns will load and verify operation of software such as operating system, word processors, and spreadsheets. This role will also troubleshoot and resolve hardware, software, and user problems and makes minor repairs, while providing end user training and technical assistance to user.
ESSENTIAL FUNCTIONS:
- Installation at the client workstations of the needed hardware and software. Also provide the assistance to keep the desktop systems running efficiently for the client location.
- Maintain the integrity of the system documentation.
- Train and educate self in the new areas of job knowledge through education, self-study, and/or reading trade journals.
- Regular, predictable attendance.
- Performs other duties as assigned.
EDUCATION:
Enrollment in a Bachelor’s or Associate Degree program with an emphasis in Computer Science or MIS with a high degree of achievement. Previous related experience also considered.
EXPERIENCE:
Exposure and/or experience in computer software and hardware installation, Windows OS, and troubleshooting skills preferred. Network technical training or equivalent and experience in network communications desirable.
OTHER QUALIFICATIONS:
- Generally works under deadlines.
- Willingness to work irregular hours.
- Demonstrate planning skills, along with problem solving and analytical techniques.
- Strong communication skills and a desire to excel.
- Reside within a 2-hour radius of the Acuity HQ.
*Acuity does not sponsor applicants for U.S. work authorization.*
This job is classified as non-exempt.
We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
