What are the responsibilities and job description for the Customer Service Representative position at Acum Connect?
Description:
Welcome to Acum Connect, where innovation meets connection. We are a dynamic marketing and public relations firm committed to propelling brands to new heights through strategic communication and innovative marketing solutions.
Job Overview:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support while promoting a positive customer experience. You will engage with customers via various channels including phone, email, and chat, addressing inquiries, resolving issues, and ensuring satisfaction.
Job: Full time
Salary Range:
$18.00- $27.00 hourly
Responsibilities:
- Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Provide accurate information about products and services to assist customers in making informed decisions.
- Resolve customer complaints by identifying the issue, offering solutions, and following up to ensure satisfaction.
- Document customer interactions and maintain detailed records in accordance with company policies.
- Assist customers with order processing, technical support, and account management inquiries.
Requirements:
- High school diploma or equivalent.
- Strong verbal and written communication skills with a focus on customer satisfaction.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient in using customer service software and related technology.
- Excellent problem-solving skills and the ability to think critically under pressure.
Benefits:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
- Flexible work environment
Salary : $18 - $27
