Business Systems Analyst/Product Owner - Onsite

Job Summary: We are seeking a dedicated and detail-oriented individual to support our Life Capital & Executive Benefits Product Owner in managing routine activities and assisting with various aspects of IT projects. The ideal candidate will assist in ensuring the smooth operation of our products, maintaining quality, and addressing user needs.

Key Responsibilities:

• Support Product Owner: Assist the Product Owner in managing the product backlog, prioritizing tasks, and ensuring alignment with business goals.
• Platform User Support: Address user inquiries and issues, providing timely and effective solutions.
• Documentation: Maintain comprehensive product documentation, including change requests, knowledge base articles, and process steps.
• Quality Assurance: Collaborate with the QA team to ensure product quality and address any defects or issues.
• Data Analysis: Analyze user feedback and product performance data to identify areas for improvement.
• Process Improvement: Identify and implement process improvements to enhance product efficiency and user satisfaction.
• Meeting Participation: Attend and contribute to discovery meetings, product sprints, and other relevant meetings related to ongoing and future projects.

Responsibilities on Various Platforms:

Company Website Platforms:

• • Monitor registration notifications and trigger processes, update spreadsheets.

AOE (Application Order Entry) Platforms:

• • Assist Product Owner in the development and maintenance of Annuity Presales and Order Entry applications.
  • Identify cause of user and platform related issues escalating where needed and following through with JIRA ticketing system.

Cloud AMS and CRM Platforms:

• • Assist in managing and maintaining cloud-based AMS system.
  • User platform support, identify issues, escalate and submit support requests when needed.

API Integrations:

• • Support the integration of third-party APIs and services.
  • Support in expanding and enhancing existing integrations and assist with new integration initiatives.

Qualifications:

Skills:

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis and reporting tools.
• Familiarity with Project Management, Agile methodologies and Scrum practices.
• Ability to collaborative with cross-functional technical and non-technical teams.
• Attention to detail with a proactive approach to problem-solving.

Preferred Qualifications:

Experience with product management software (e.g., JIRA, Trello).

• Knowledge/experience of the life insurance and annuities industry and market trends.

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