Product Coordinator - Martech - FTE

Overview:

As part of the Product team, you will work with Product Managers on various projects and/or live products to assist with project related tasks and/or deliverables, 2nd Level Application Support, application training and product administration.

Key Role and Responsibilities:

• Assisting Product Managers in completing deliverables: prioritizing requests, reviewing user stories and/or business requirement documentation created by Business Analyst, aid in the development of product roadmaps and creating various documentation in support of a product including training material.
• Creating/updating documentation for end-users as well as IT Support and development teams to understand the product and the business facing issues the application is addressing.
• Gathering analytics & metrics regarding app performance and usage to improve user experience and adoption.
• Support user-testing activities and provide feedback to Product Managers.
• Assist Product Manager in providing 2nd Level Application Support - triage issues and working with various teams and/or vendors to resolve issues.
• Developing and maintaining working relationships with lines of business and ensuring communication is customer focused and professional.

Requirements:

• Bachelor's degree
• Technical aptitude and the ability to learn company systems, with high proficiency in Microsoft Office applications.
• Ability to obtain working knowledge of an applications capabilities to the extent that most user questions can be answered without consulting a Developer, Product Manager etc.
• Interest in the principles of Product Management and becoming a Product Manager.
• The ability to effectively collaborate with various teams by establishing strong business relationships with cross-functional partners (i.e. support teams, project management, business relationship managers, business stakeholders, to name a few).
• Ability to synthesize various data, learnings, and research to articulate the most important and actionable insights.
• Ability to communicate key features and benefits of an application consistently across the organization.
• Excellent soft skills (active listening and the ability to empathize with user base)
• The ability to adapt quickly
• Investigation & diagnostic skills.
• Acceptance of ownership for assigned tasks.
• 2-3 years of customer service experience preferably supporting various products and/or projects that have released a new application to the business.
• Computer Information Systems, Computer Science or Business degree a strong plus.
• Knowledge of Project Management tools like Workfront, Jira, and DevOps is a strong plus

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