What are the responsibilities and job description for the Automotive Service Advisor position at Acura of Avon?
Acura of Avon is a family oriented company dedicated to our employees and customers. We are in immediate need of a Service Advisor who is reliable; detail oriented, can work independently and is ready to grow in our fast paced dealership. We offer all the tools needed to become more successful in this trade. Customer service professionals looking for an opportunity to grow and develop your career apply here.
RESPONSIBILITIES :
- Meet with customers and determine their needs for repair and / or service of their vehicle issues
- Increase customer satisfaction by building customer relations.
- Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Increase profitability by maximizing sales & execute retail promotions.
- Responsible for overseeing the technician working on customers' vehicle including their time management / efficiency, parts ordering, job completion times.
- Oversee and participate in quality control.
- Participate in the development and documentation of Standard Operating Procedures as appropriate.
REQUIREMENTS :
WHAT WE OFFER
