What are the responsibilities and job description for the Automotive Service Advisor position at Acura of Milford?
We are hoping to find a customer focused, sales minded individual that we can fully train, to come on board as an Automotive Service Advisor!! No experience required! The right person for this role is friendly, dedicated, organized and energetic. We would love to find someone that is looking for a long term career with us!
Looking for a career change? We are excited to hire folks from other industries, such as: hospitality (server, bartender etc.), alternative forms of retail or sales and customer service etc. No retail automotive experience? That's ok, we'll train you!
BENEFITS:
- Medical, dental and vision insurance
- 401K plan extraordinary company match (10% historically)
- Paid time off and vacation
- Voluntary short / long term disability policies available
- Employee vehicle purchase plans (after 90 days of service)
- Employee discounts on repair work on employee vehicles
- Bonus opportunity / competitive pay
- 4 Day work week
- Base Commission pay structure
- Monthly / annual bonuses when targets are met
- Unique / competitive pay plan
- Growth opportunities
- Long term job security
RESPONSIBILITIES:
- Meet with customers and determine their needs for repair and/or service of their vehicle
- Increase customer satisfaction by building customer relations.
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Increase profitability by maximizing sales & execute retail promotions.
- Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
- Oversee and participate in quality control.
- Participate in the development and documentation of Standard Operating Procedures as appropriate.
REQUIREMENTS:
- High School Diploma or equivalent.
- Accredited training in service advisor skills, customer satisfaction and quality control.
- Automotive service advisor experience.
- Ability to concentrate and accomplish tasks despite interruptions.
- Ability to perform a variety of tasks simultaneously.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
