FootJoy Digital Sales Associate

WE ARE A PRODUCT COMPANY.

WE ARE A PROCESS COMPANY.

ABOVE ALL, WE ARE A PEOPLE COMPANY.

The history of the Acushnet Company is tightly woven into the fabric of golf. From the start, we’ve been committed to enriching the experience of dedicated golfers through superior product performance, technological innovation, unmatched quality, and exceptional service. We are more than a collection of leading golf brands and products. We are a team united in our passion for the game. We are bridge builders who embrace our responsibility to leave our brands, businesses, communities, and the game of golf in a better position than when we started.

Together we live by the credo, “Autograph your work with excellence.” We earn our position as unrivaled leaders in every category in which we compete, striving for excellence in all that we do – from the performance and consistency of our products to our engagement with golfers and trade partners, to our commitment to creating a workplace built on diversity, inclusion, belonging and respect.

Summary: The FootJoy Digital Sales Associate will apply digital expertise and tools in the service of “Inside Sales Accounts” as well as provide digital tracking, support and solutions for B2B, tournament and APS executions. This role is a pathway to future Field Sales opportunities.

Responsibilities:

• Ongoing management and service for 250-300 “Inside Sales Accounts.” Involves phone, email and B2B contact with these customers on a timely and regular basis.
• Tracking of FJ Custom tournament orders to ensure each is on track for timely and complete delivery. Systematically monitoring product availability and custom progress and communicating status to appropriate Sales Reps and CSR’s.
• Tracking of orders for select “Concierge” group of FJ Customers, ensuring orders are on time and identifying any challenges. Would notify Sales Reps and CSR’s of any challenges.
• Designing and building Acushnet Pro Shop sites for use by Sales Reps and customers, using provided templates, as a part of the overall APS team.
• Serving as a link between Sales and the B2B team to promote usage and deeper penetration of the B2B platform. Learn and utilize FJ Order Entry platform for initiation and maintenance of orders.
• Potentially serve in the field in situations where Sales Reps need assistance with events/initiatives, or potentially, if Sales Reps are unable to service their territory for a period of time. Would perform typical Sales Rep duties during this time.

Requirements:

• Bachelor's degree required.
• Minimum 1 year Customer Service and/or Golf Industry experience is required.
• Strong technical skills/digital acumen is essential.
• Ability to engage with customers and solve problems. Motivation to succeed.
• Able to sit for long periods of time and listen/talk on the telephone.
• Use PC for a good portion of the day.
• Maintain knowledge of confidential prices/programs and account credit status.
• This position is a pathway to FJ Field Sales.
• The individual must be open to geographical relocation for progression within the organization.
• Demonstrate excellent time management and communication skills.