What are the responsibilities and job description for the Account Representative I - FootJoy position at Acushnet?
WE ARE A PRODUCT COMPANY.
WE ARE A PROCESS COMPANY.
ABOVE ALL, WE ARE A PEOPLE COMPANY.
The history of the Acushnet Company is tightly woven into the fabric of golf. From the start, we’ve been committed to enriching the experience of dedicated golfers through superior product performance, technological innovation, unmatched quality, and exceptional service. We are more than a collection of leading golf brands and products. We are a team united in our passion for the game. We are bridge builders who embrace our responsibility to leave our brands, businesses, communities, and the game of golf in a better position than when we started.
Together we live by the credo, “Autograph your work with excellence.” We earn our position as unrivaled leaders in every category in which we compete, striving for excellence in all that we do – from the performance and consistency of our products to our engagement with golfers and trade partners, to our commitment to creating a workplace built on diversity, inclusion, belonging and respect.
Summary: Responsible for front-line communication with our customers and consumers regarding all product, program, and availability information. Will have between 18-24,000 contacts with our customers in the course of a year. Responsible for providing internal support to 3-6 assigned sales representatives.
Responsibilities:
- Assist customers/sales reps by entering, reviewing, and adjusting orders, and advising them of sales programs.
- Administer sales programs by consistently applying proper terms/discounts to each order.
- Answer customer inquiries re: product performance, construction, & availability.
- Analyze incoming inquiries and formulate a plan to resolve each in a timely manner.
- Coordinate special requests with other departments to ensure orders ship as requested.
- Analyze current processes/procedures & identify/implement ways to improve.
- Solicit customer feedback to determine level of customer satisfaction with problem resolution.
- Assist with training and development of new members of the CS Department.
- Recognize trends and call attention to unusual activity encountered.
- Support Sales & Marketing with special projects as assigned.
Requirements:
- 2 years college. AS or BS degree preferred.
- 2-4 years customer service / golf industry experience required or 1 year as an Acushnet Company Associate CSR.
