Patient Care Coordinator - Wound Care

Join Our Compassionate Team as a Patient Care Coordinator – Make a Difference in Every Step of the Healing Journey!

At Acute Wound Care, we believe every patient deserves personalized, thoughtful care that goes beyond the basics. Our team of experts is dedicated to helping patients heal faster and feel supported every step of the way—because we care, and it shows.

We're seeking a Patient Care Coordinator who’s passionate about making meaningful connections, thrives in a fast-paced healthcare setting, and is ready to be a key player in improving patient outcomes. If you’re highly organized, detail-oriented, and have top-tier communication skills - we’d love to for you to apply to join our team!

 Note: This is an administrative role—you won’t be seeing patients in person. Instead, you’ll connect with them over the phone, bringing warmth, trust, and a smile to every interaction. You’ll build meaningful relationships through excellent service and compassionate communication.

What You'll Do:

As a Patient Care Coordinator, you’ll be the essential link between patients, physicians, and our internal team. You’ll guide patients through the wound care supply process - from verifying insurance and obtaining clinical documentation to coordinating with physicians and ensuring timely order fulfillment.

Your goal? To deliver a seamless and supportive experience that leaves patients feeling confident and cared for.

Daily Responsibilities:

• Serve as the main point of contact for patients and healthcare providers regarding new wound care supply orders.
• Communicate with patients primarily by phone - you’re the friendly voice they rely on for updates, education, and support.
• Verify patient benefits and secure necessary prior authorizations from insurance providers.
• Coordinate with physicians to collect required documentation and clinical details.
• Review patient medical records and work with their insurance to determine eligibility based on medical necessity.
• Learn and share knowledge about wound care products and treatment benefits.
• Ensure prescriptions are accurately processed and fulfilled in a timely manner.
• Support a collaborative and team-focused environment where the patient experience comes first.

Who You Are:

• You’ve got 2 years of experience in patient care coordination, healthcare administration, or a related field.
• You’re comfortable with medical terminology and ICD-10 codes.
• You excel at multitasking, prioritizing, and navigating fast-paced environments.
• You’re a strong communicator - especially over the phone.
• You have experience working with medical professionals, insurance providers, or in the DME/medical device space.
• You’re tech-savvy and detail-driven with strong time management and documentation skills.

Preferred Background:

• Associate or Bachelor’s degree in Health Administration or a related field (or equivalent experience).
• Familiarity with patient care and insurance verification.
• Experience in a clinical liaison or intake specialist role is a plus.

What We Offer:

• Competitive pay: $40,000 - $42,500/year
• Full-time schedule: Monday–Friday, 8-hour shifts
• Comprehensive benefits package:
• Health insurance
• 401(k)
• Paid time off (PTO)
• Paid holidays
• Supportive, women-led organization with a collaborative culture
• Opportunity to make a real impact in patients' lives

Work Environment:

This position is on-site in an administrative setting. You won’t be working directly with patients in person - all communication is done by phone or email, allowing you to create a meaningful, remote-style connection while supporting care behind the scenes.

Application Requirements:

• Ability to pass a background screening
• 2 years in patient care, medical records, or health information management (preferred)

If you love connecting with people and want to play a vital role in helping patients get the care they need - without direct clinical work - this is the perfect role for you. Apply today and be the warm voice that makes all the difference.