What are the responsibilities and job description for the Account representative position at ACV Auctions?
What you will do :
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Build and maintain relationships with Titles Clerks and dealership representatives, ensuring a positive customer experience and problem resolution.
Act as the point of contact for customers.
- Receive inbound and initiate outbound calls to customers.
- Proactively communicate with dealerships and customers to understand challenges around titles needs.
- Provide resolution to day-to-day customer-related issues, utilizing processes and procedures to close process gaps and improve the customer experience.
- Resolve customer inquiries utilizing DMV, industry, and regulatory agency publications, as well as internal tools.
- Utilize tools and technology, including Salesforce and Tableau, to navigate customer inquiries and issues. Leverage existing systems to support the customer relationship and experience.
- Partner with Outside and Inside Sales Teams to ensure customer satisfaction.
- Manage and maintain a workload through established KPIs, dashboards, and physical documents.
- Ensure proper validation and verification on all titles-related work, as risk assessment and quality assurance is imperative to this role.
- Perform additional duties as assigned.
What you will need :
- High School Diploma required.
- 1 year relevant administrative or titles-related experience.
- Ability to read, write, speak and understand English.
- Effective communication and interpersonal skills
- Problem-solving tactics
- Detail orientation and time management
- Titles / automotive experience preferred
- Technical aptitude
- Proven multitasking abilities.
Compensation : $21.00 per hour. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.
No immigration or work visa sponsorship will be provided for this position.
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Last updated : 2024-10-17
Salary : $21
