What are the responsibilities and job description for the Major Accounts Strategic Account Executive (MidAtlantic) position at ACV Auctions?
What you will do :
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Mid-level understanding of Inventory Management practices and operations for new and used vehicles.
- Developing expertise with our products so that they become “second hand” in nature Intricate scheduling of accounts for in-store visits, Zoom Meeting sessions and inspirational phone calls.
- Coordination and execution of launches on our products for new store(s) that are sold.
- Constant monitoring, probing and performance management to ensure that Customers are using the tools the right way and deriving value and benefits from them.
- Discovering needs and opportunities, then setting the stage for our Sales Teams to conduct Upgrade / Upsells.
- Renewing customers before their contract terminates to keep them as loyal customers.
- Planning and executing quarterly campaigns for strategic impact on new trends in market or product / feature roll outs.
- Reporting into Salesforce.com completed actions and follow up meetings with dealer personnel.
- Responding to occasional issues that arise with data feeds or application glitches to calm users and work through to solution.
- Holding professional and well-crafted Business Reviews with decision makers so that our software and its application become an integral part of their operations.
- Other duties as assigned.
What you will need :
Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling
