What are the responsibilities and job description for the Product Support Specialist- ACV MAX position at ACV Auctions?
What you will do :
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Conduct product demonstrations for vetted dealer partners, selling the benefits of ACV enhanced technology.
- Complete dealer product technology onboarding including system setup, training, and coordination of first inspection with Vehicle Condition Inspectors.
- Lead deployment and integration with dealer partners including regular ongoing support, while providing best in class service.
- Monitor, manage and build ongoing relationships with multiple internal and external stakeholders.
- Educate internal and external stakeholders on highest and best applications of the product.
- Confidently address product challenges with dealer partners, escalating to appropriate parties when required.
- Provide recommendations and / or solutions on how to mitigate future risks and issues.
- Proactively uncover program and process optimization opportunities and take cross-functional action to ensure optimizations are implemented.
- Perform other duties as assigned
What you will need :
No immigration or work visa sponsorship will be provided for this position.
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