Title Clerk

ACV Auctions, Inc. (ACV) is a technology company that has revolutionized how dealers buy and sell cars online. We are building the industry’s most trusted and transparent digital marketplace for sourcing, selling and managing used vehicles, while providing data-driven insight that was once unimaginable. It is the mission of ACV and its subsidiaries to leverage the abilities of our exceptional teammates to continue to transform the automotive industry. We’d love for you to join us on our journey. ACV’s family of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital, ACV Capital, and True360, as well as physical remarketing centers nationwide.

Job Summary :

This position is responsible for processing vehicle titles using state DMV guidelines in a timely and accurate manner to assure a high level of customer satisfaction.

Accountabilities & Responsibilities :

This position is responsible for processing vehicle titles using state DMV guidelines in a timely and accurate manner to assure a high level of customer satisfaction.

Accurately process incoming titles daily from dealerships, banks and credit unions.

Answer customer inquiries or concerns in person, email, fax or telephone in a professional manner.

Troubleshooting and problem resolution specific to tiles; odometer discrepancies, power of attorney, etc.

Maintains a professional, calm manner when negotiating with difficult or upset customers.

Maintains a high level of confidentiality.

Assures all phone calls and inquiries have been answered by the close of the day.

Assist other departments as needed or assigned.

Experience & Education :

High school diploma or GED.

1-2 years’ experience in titles, automotive industry, or related.

Knowledge & Skills :

Proven experience with Microsoft Office or GSuite.

Effective communication and interpersonal skills.

Problem-solving tactics.

Detail orientation and time management.

Titles / automotive experience preferred.

Technical aptitude.

Proven multitasking abilities.