What are the responsibilities and job description for the Customer Relationship Manager - Capital position at ACV?
Who we are looking for:
ACV is looking for a Customer Relationship Manager - Capital with a talent for expanding market share and revenue growth by focusing on customer relationships. This individual should be focused and disciplined in portfolio management to consistently manage risk and identify potential loss situations. The Customer Relationship Manager - Capital will have key responsibility in identifying growth opportunities within the portfolio and identifying opportunities for ACV.
What you will do:
Actively and consistently support all efforts to simplify and enhance the customer experience.
Provide exemplary customer service at all times to customers, internal partners and external partners.
Consistently and proactively engage with new and existing customers to become a trusted advisor, understand their business, and recommend solutions that will help them manage and grow their business.
Support customers through the new customer onboarding process by explaining expectations and providing guidance in tasks and transactions
Utilize ACV’s Customer Relationship Management (CRM) and data analytics tools to analyze customer information and develop sales strategies for assigned customer base.
Promote marketing campaigns with existing customer base.
Utilize available reporting tools for prospecting growth opportunities and identifying potential risk situations.
Partner with ACV’s sales teams to provide consistent lead generation to expand ACV’s growth as a whole.
Consistently utilize critical thinking skills to help provide solutions to customers and ACV Capital
Work with other corresponding ACV Capital departments to drive portfolio growth and risk mitigation. Departments to include credit, collections and sales.
Responsible for the accurate preparation of contracts, Uniform Commercial Code (UCC’s) and Purchase Money Security Interest (PMSI) notices.
Be a consistent contributor to ACV Capital’s culture by offering solutions for streamlined processes and opportunities for improvement.
Responsible for daily communication with accounts regarding past due payments and providing potential solutions to customer cash flow issues.
Responsible for daily reconciliation of lot audits and acting as a liaison between the lot audit department and customers.
Duties to include consistent and accurate daily delinquency follow up , managing daily transactional workflows and other duties as assigned.
What you will need:
Ability to read, write, speak and understand English.
Bachelor’s degree in business, finance, or a related field preferred.
2 years’ experience in the finance services industry required.
5 years’ experience in a customer service, sales, or sales support role.
Automotive industry experience highly desired.
Ability to elevate relationships through leadership and communication skills
Strong ability to drive sales by establishing strong internal and external relationships.
Demonstrated ability to consistently meet and exceed sales goals.
Experience with Google Products and Salesforce Customer relationship management (CRM) tool familiarity
Demonstrated history of being a team player, collaborating with others to solve problems.
Displays a sense of urgency and self-motivation.
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